Director, Communications Intelligence & Digital Strategy
Harman
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Benefits offered by this job
Job summary
HARMAN is seeking a senior communications leader to drive intelligence-driven strategies across executive, external, internal, and business-unit teams. You will shape narratives, deploy AI-enabled workflows, and advance a digital architecture that increases discoverability and impact.
The role requires deep expertise in analytics, comms strategy, and executive messaging, with a track record of transforming communications through data-informed decisions. Hybrid Stamford, CT based with travel.
Qualifications
- 12+ years of experience in corporate communications, communications strategy, digital communications, analytics, or related fields.
- Experience translating data and audience insights into strategic business recommendations.
- Experience applying AI technologies to communications workflows, research, analytics, and productivity.
Responsibilities
- Lead Communications Intelligence as a strategic capability across stakeholders and audiences.
- Develop executive-level insights by combining analytics, media intelligence, audience research, and business context.
- Define narrative strategy and digital architecture to align stories across channels and enhance discoverability.
- Develop AI-enabled workflows and governance to improve quality and productivity in communications.
- Lead editorial planning and measure content performance for business impact.
Skills
Job description
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.
- Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy.
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development.
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader.
This is a newly created role within HARMAN's Corporate Communications organization, reporting to the Vice President, Corporate Communications. You will lead the transformation from a content-driven communications function to an intelligence-driven one - establishing the capabilities that enable smarter, faster, and more strategic decisions through audience intelligence, AI, digital strategy, and continuous measurement.
Operating as a center of excellence, you will partner across Executive Communications, External Communications, Internal Communications, and Business Unit communications teams to provide strategic intelligence, AI enablement, digital strategy, and measurement capabilities. Working closely with Digital, Marketing, and business leaders, you will help shape HARMAN's external narrative strategy while building the systems that enable every communicator to work more effectively.
We're looking for a communications leader who combines exceptional strategic thinking with intellectual curiosity and a passion for applying AI and emerging technologies to modern communications. The ideal candidate understands that the future of communications isn't simply producing more content-it's creating better intelligence that leads to better communications.
- Establish Communications Intelligence as a strategic capability that continuously monitors, analyzes and improves how HARMAN is perceived across employees, customers, media, partners, investors and other key stakeholders.
- Develop executive-level insights by combining communications analytics, media intelligence, audience research, competitive intelligence and business context to guide communications strategy.
- Design audience segmentation frameworks that improve message relevance and stakeholder engagement across global audiences.
- Develop executive dashboards and intelligence reports that move beyond traditional communications metrics to measure narrative effectiveness and business impact.
- Monitor reputation trends, stakeholder sentiment and emerging issues, providing actionable recommendations that shape future communications strategies.
- Lead the responsible adoption of AI across Corporate Communications by developing scalable workflows, governance frameworks and best practices that improve quality, productivity and consistency.
- Develop HARMAN's communications strategy for Generative Engine Optimization (GEO), AI-powered discoverability and digital authority.
- Partner with Digital, IT and Marketing to improve how HARMAN's content is structured, surfaced and represented across search engines and emerging AI platforms.
- Evaluate emerging communications technologies and identify opportunities to strengthen organizational capabilities.
- Develop prompt libraries, knowledge management practices and AI-enabled workflows that enable communicators to work more efficiently while maintaining editorial quality.
- Partner with External Communications, Executive Communications and Marketing to define HARMAN's enterprise narrative strategy and editorial priorities.
- Develop the digital narrative architecture that ensures HARMAN's stories are consistent, discoverable and strategically aligned across corporate digital channels.
- Lead enterprise editorial planning by identifying opportunities to amplify thought leadership, innovation and executive visibility.
- Analyze content performance and recommend adjustments that improve audience engagement, narrative consistency and digital impact.
- Establish editorial standards and best practices that strengthen storytelling across the Communications organization.
- Build a culture of experimentation and continuous improvement across Corporate Communications.
- Develop measurement frameworks that demonstrate the business impact of communications activities.
- Identify opportunities to modernize communications processes through automation, data and AI.
- Lead pilot programs that test new communications technologies and methodologies.
- Coach and enable communications professionals to adopt new tools, workflows and data-informed decision making.
- Benchmark HARMAN's communications capabilities against industry best practices and recommend future investments.
- 12+ years of experience in corporate communications, communications strategy, digital communications, analytics, or related fields, including leadership experience in a global organization.
- Demonstrated ability to translate communications data and audience insights into strategic business recommendations.
- Deep understanding of digital communications, content strategy, analytics, and emerging AI-powered information ecosystems.
- Experience applying AI technologies to communications workflows, research, analytics, and productivity.
- Strong understanding of digital discoverability, search optimization, and evolving generative AI platforms.
- Exceptional writing, editing, and storytelling skills, with experience developing executive messaging and enterprise communications strategies.
- Experience building measurement frameworks that connect communications activities to business outcomes.
- Strong executive presence and experience advising senior leaders.
- Excellent collaboration and stakeholder management skills, with the ability to influence across a complex, matrixed organization
- Passion for innovation, continuous learning, and organizational transformation.
- We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.
- Experience developing Generative Engine Optimization (GEO) or AI-ready content strategies.
- Experience with enterprise analytics, media intelligence, and social listening platforms.
- Familiarity with structured content, knowledge management, and digital taxonomy.
- Hands-on experience with Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude, or similar enterprise AI platforms.
- Experience supporting technology, software, automotive, or consumer electronics organizations.
- Experience building new organizational capabilities or leading communications transformation initiatives.
- This role is based in Stamford, CT and follows a hybrid schedule.
- This role includes approximately 25% travel, both domestic and international.
- Successfully complete a background investigation and drug screen as a condition of employment (post-offer).
- A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
- Access to employee discounts on HARMAN and Samsung products (including JBL, Harman Kardon, AKG, and others).
- Learning and development opportunities through our award-winning HARMAN University programs.
- Wellness benefits designed to support your overall well-being.
- Tuition reimbursement support.
- Access to the HARMAN campus fitness center and cafeteria, where available.
- An inclusive and diverse work environment that supports both your professional and personal development.
$ 185,250 - $ 271,700
Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.
Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.
Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you're ready to innovate and do work that makes a lasting impact, join our talent community today!
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.
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