Director, Communications Insights and Operations

Alcon; Fort Worth (TX); Vor Ort; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement plan

Flexible time off

Zusammenfassung

Alcon, Fort Worth, TX, seeks a Director of Communications Insights & Operations to lead the Center of Excellence for measurement, analytics, and governance across internal and external communications. You will partner with CLT and stakeholders to embed data-driven decision-making into planning, execution, and continuous improvement.

The role requires a strong background in analytics, media monitoring tools, and experience guiding cross-functional teams in a regulated healthcare environment.

Qualifikationen

• Bachelor’s Degree or equivalent years of directly related experience (or higher)
• Fluent reading, writing, understanding and communication in English
• Minimum 10 years of relevant experience
• Experience in global corporate communications, healthcare, life sciences,or regulated environments
• Familiarity with media monitoring and analytics tools like Tableau/Power BI and AI-enabled insights

Aufgaben

• Lead and evolve the global communications measurement framework with KPIs, dashboards, and benchmarks.
• Translate data into actionable insights to improve communications effectiveness and resource allocation.
• Provide insights on reputation, media listening, stakeholder sentiment, and external intelligence.
• Collaborate with Communications, Marketing, and agencies to evaluate campaign performance and content impact.
• Drive employee listening and internal analytics to improve engagement and experience.

Kenntnisse

Leadership

English fluency

Data-driven decision-making

Ausbildung

Bachelor’s Degree or equivalent in related field

Tools

Tableau

Power BI

Meltwater

Sprinklr

Cision

Brandwatch

Staffbase

Adobe Analytics

Google Analytics

Jobbeschreibung

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Director, Communications Insights & Operations based in Fort Worth, Texas, you will build and lead the Communications Insights & Operations Center of Excellence (CoE) for Global Communications.

In this role, you will translate internal, external, digital, and social media data into actionable insights that drive communications strategy, strengthen corporate reputation, and demonstrate business impact. Serving as a strategic partner to the Communications Leadership Team (CLT) and key stakeholders across Corporate, Franchise, Innovation, Marketing, HR, and IT, you will establish measurement standards, enhance reporting and analytics capabilities, and embed data-driven decision‑making into communications planning, execution, and continuous improvement.

In this role, a typical day will include:

• Lead and evolve Alcon's global communications measurement framework, establishing KPIs, dashboards, reporting standards, and benchmarks that demonstrate business impact across internal, external, social, and campaign communications.
• Translate quantitative and qualitative data into actionable insights and recommendations that improve communications effectiveness, audience engagement, message delivery, and resource allocation.
• Provide reputation, media, social listening, stakeholder sentiment, and external intelligence insights to identify trends, opportunities, and potential risks that inform communications strategy and executive decision‑making.
• Partner with Communications, Marketing, and agency teams to evaluate campaign performance, media impact, audience reach, and content effectiveness.
• Drive employee listening and internal communications analytics by leveraging engagement data, surveys, feedback, and sentiment insights to improve communication strategies and associate experience.
• Establish and lead the Communications Insights & Operations Center of Excellence, providing governance, measurement standards, planning support, reporting processes, and best practices across the communications function.
• Support annual and quarterly communications planning by helping teams define measurable objectives, target audiences, and success metrics while embedding data‑driven decision‑making into business processes.
• Lead knowledge management, process improvement, and operational excellence initiatives that streamline workflows, improve efficiency, and strengthen governance across global communications teams.
• Drive the strategy, adoption, and optimization of communications analytics, media monitoring, social listening, dashboard, and AI‑enabled technologies.
• Partner with IT, Data & Analytics, HR, Marketing, and external vendors to enhance data accessibility, automation, reporting capabilities, and insight generation.

What you’ll bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +18 yrs; Assoc.+14 yrs; M.S.+7 yrs; PhD+6 yrs)
• The ability to fluently read, write, understand and communicate in English
• 10 Years of Relevant Experience

Preferred qualifications:

• Experience in a global corporate communications, healthcare, life sciences, medical technology, consumer health or highly regulated environment.
• Familiarity with media monitoring, social listening, reporting and dashboard tools such as Meltwater, Sprinklr, Cision, Brandwatch, Staffbase, Tableau, Power BI, Adobe Analytics, Google Analytics or similar platforms.
• Experience with reputation measurement, stakeholder research, social and employee listening, content performance analytics, survey analysis, message testing or competitive benchmarking.
• Comfort working with data and analytics partners to improve data structure, automation, API integrations, dashboard design and insight generation.
• Experience using AI‑enabled tools to improve research, monitoring, reporting, content optimization or predictive insight generation.
• Advanced degree or certification in communications, analytics, business, research, change management or related field.

How you can thrive at Alcon:

• Collaborate with teammates to share standard processes and findings as work evolves.
• See your career like never before with focused growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

Alcon provides a robust benefits package including health, life, retirement, flexible time off and much more.

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non‑discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products.

Alcon, which was founded in 1945, sells its products in 180 countries worldwide.