Director Communications & Change Management Strategy

Navy Federal Credit Union; Pensacola (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Navy Federal Credit Union seeks an senior leader to set the strategic direction for internal communications and change management. You will guide executive messaging, governance, and transformation programs to align with corporate priorities and culture.

With 12+ years in the field and 8+ years in leadership, you will influence senior stakeholders, shape metrics, and mentor a diverse team to drive enterprise readiness and employee engagement across multiple locations, including Pensacola, FL.

Qualifications

• Bachelor's degree in Communications, Organization Development, Business, or related field or equivalent experience.
• 12+ years of progressively responsible experience in communications/change management/organizational effectiveness, including 8+ years in people leadership.
• Proven track record of influencing senior stakeholders and driving cultural alignment.
• Expertise in developing strategies with governance, quality, and accessibility considerations.

Responsibilities

• Define and lead communications and change strategies aligned with business priorities.
• Advise executive leadership on communication and change management best practices and messaging.
• Establish KPIs for communication and change effectiveness.
• Lead enterprise-wide change and transformation communication initiatives.
• Oversee communication governance, tools, and platforms.
• Manage budgets, vendors, and cross-functional teams.
• Develop talent through coaching and mentoring to build leadership bench strength.

Skills

Leadership

Stakeholder influence

Strategic thinking

Storytelling

Executive communication

Change management

Analytical thinking

Project management

Education

Bachelor's degree in Communications or related field

Master's degree in Communications or related field

Tools

Governance tools

Change management software

Job description

Overview

Sets the enterprise strategic direction for internal communications and change management, ensuring alignment with corporate priorities and culture and long term business objectives. Influences culture, drives transformation, and ensures employees are informed, inspired, and equipped to adapt to change. Leads the internal communication and change management functions, setting direction, managing resources, and mentoring team members. Responsible for crisis communication planning, change communication strategies, and executive visibility programs. Has specialized skill set and proficiency with procedures and analysis techniques. Generally, reports to AVP or other functional executive. *Restricted Use / Additional Review Required. Designated for restricted use due to its highly specialized and critical scope; it is intended for limited deployment across the organization and only where business need is clearly established.

Responsibilities

• Define and lead communications and change strategies aligned with business priorities.
• Advise executive leadership on communication and change management best practices and messaging.
• *Establish KPIs for communication and change effectiveness.
• Lead enterprise-wide change, transformation communication initiatives.
• Oversee communication governance, tools, and platforms.
• Manage budgets, vendors, and cross-functional communication teams.
• Develop talent through coaching, mentoring, and stretch assignments to build technical and leadership bench strength.
• Champion a culture of continuous change readiness and support change management initiatives.

Qualifications

• Bachelor's degree in Communications, Organization Development, Business, or related field or the equivalent combination of training, education and experience.
• College/University degree and 12+ years of progressively responsible experience in communications, change management, organizational effectiveness, or a related field, including 8+ years of people leadership experience; or equivalent experience as a recognized subject matter expert leading enterprise-wide communications and change initiatives.
• Proven track record of influencing senior stakeholders and driving cultural alignment.
• Expertise in developing communication and change management strategies that encompass governance, quality, and accessibility to drive change management initiatives.
• Advanced understanding of communication and change management metrics, tools, and technologies.
• Exceptional leadership, storytelling, and strategic planning capabilities.
• Proven ability to lead, inspire, and manage diverse teams, fostering a collaborative culture.
• Exceptional ability to present complex analytical findings to senior executives and key stakeholders in a clear and impactful way.
• Ability to develop, implement, and assess long-term strategies that align with organizational goals.
• Strong analytical thinking and problem-solving capabilities to address complex business challenges.
• Exceptional verbal and written communication skills to interact effectively with executives, stakeholders, and teams.
• Expertise in leading teams through organizational change while maintaining productivity, morale, and employee engagement.
• Ability to make informed, timely decisions that consider short- and long-term impacts on the organization.
• Proven ability to coach and develop team members to enhance their skills and career growth.

Desired Qualifications

• Master's degree in Communications, Organization Development, Business, or related field or the equivalent combination of training, education and experience.

Additional Information

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.