Director, Commercial Operations — AI-Driven Growth

Sun Pharmaceutical Industries, Inc.

Princeton, Northern (NJ, KY)

Hybrid

USD 175,000 - 213,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

Life insurance

Disability insurance

401(k) plan

Flexible spending accounts

Employee assistance program

Vacation and sick time

Job summary

Sun Pharmaceutical Industries, Inc (USA) in Princeton, NJ, is seeking a Director of Commercial Operations on a hybrid schedule. This strategic role reports to the Head of Commercial Operations Excellence and leads sales planning, incentive compensation, CRM strategy, field force effectiveness, analytics, and fleet administration to optimize US Innovative Medicines performance.

You will set priorities, build a multi-year capability roadmap, drive digital transformation using AI and automation,

Qualifications

10+ years of progressive Sales Operations or Commercial Operations leadership experience within branded pharmaceuticals.
Experience with IQVIA, Symphony Health, claims data, and other commercial data assets.
Experience with commercial data strategy, data governance, data quality and stewardship strongly preferred.
3+ years of people leadership experience.
Dermatology, Ophthalmology, or Oncology experience preferred.

Responsibilities

Establish and drive the Commercial Operations strategy and business priorities to integrate and optimize sales processes, data, systems, and technology platforms.
Contribute to development and execution of a Commercial Operations governance and prioritization framework to align initiatives, investments, and resources to the highest-value commercial priorities.
Develop and maintain a multi-year Commercial Operations capability roadmap aligned to business priorities and evolving business needs.
Lead Commercial Operations readiness for new product launches, portfolio expansion and business integrations, ensuring processes and field capabilities are positioned to support successful execution.
Support Sales Leadership in field communications, special incentive programs, and national and regional meetings.
Lead incentive compensation design, implementation, reporting, governance, and effectiveness assessments.
Oversee IC health checks to ensure accurate payouts, compliance, field trust, and operational excellence.
Provide subject matter expertise in segmentation, targeting, territory alignment, call planning, and field force sizing.
Lead CRM strategy and evolution, leveraging AI-driven insights, workflow automation, next-best-action capabilities, and advanced reporting.
Identify and prioritize business requirements for system capability enhancements that improve field productivity and user experience.
Develop and execute the Commercial Operations AI and automation strategy aligned to business priorities and measurable outcomes.
Partner with Commercial, IT, Analytics, Compliance, and external partners to identify, prioritize AI-powered solutions, analytics, and automation capabilities that improve field effectiveness, decision quality, operational efficiency, and user adoption through effective training and change management.
Develop executive dashboards, KPIs, and performance management frameworks.
Establish a continuous improvement framework focused on automation and AI-enabled workflows.
Ensure effective onboarding, transfer, and termination processes for field personnel.
Oversee fleet operations and continuous improvement.