Director, Commercial Operations

Cleveland Diagnostics; Cleveland (OH); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life & Disability

Retirement match

Bonus program

Paid family leave

Generous PTO

Flexible schedule

Job summary

Cleveland Diagnostics is seeking a Director of Commercial Operations to build and scale the infrastructure supporting sales, marketing, client operations and finance. This leader will own data analytics, dashboards, and reporting, linking strategy to performance to drive growth across functions.

You will collaborate with Marketing, Sales, and Finance to optimize go-to-market plans, forecast demand, and manage incentives while ensuring seamless order-to-cash workflows.

Qualifications

• 8–10 years in commercial operations, sales ops, or analytics.
• Experience supporting multi-product and multi-channel commercial models.
• Bachelor's degree or advanced degree in a related field.

Responsibilities

• Build and scale the infrastructure for CDx commercial operations, including data analytics and dashboards.
• Assist Sales in optimizing territory structure and collaborate with Marketing on go-to-market strategies.
• Establish systems to track issues, opportunities, and growth in current accounts; identify new opportunities.
• Inform go-to-market strategies with data-driven insights and cross-functional collaboration.

Skills

Commercial Operations

Sales Operations

Data Visualization

Excel

Education

Bachelor's degree or advanced degree in related field

Tools

Salesforce

Job description

Director, Commercial Operations

Cleveland Diagnostics Inc. Remote, Other / Non-US, United States

About this position

Director, Commercial Operations
Cleveland Diagnostics (CDx) is a fast-growing, venture-backed, commercial-stage biotechnology company developing next-generation diagnostic platforms and products, such as our proprietary IsoClear platform and our first product, IsoPSA for prostate cancer. We operate in a high-intensity, agile environment where clinical impact meets cutting-edge technology. Our mission is to bring actionable clarity to the diagnosis and treatment of complex diseases, such as cancer, and we envision a future where disease derived insight guides every major care decision.

Job Title

Director, Commercial Operations

Reports To

The Director, Commercial Operations will report to the Chief Commercial Office

Job Overview

The Director of Commercial Operations will build and scale the infrastructure required to support CDx commercial operations, product launches, and rapid sales growth. As the owner of commercial data analytics, this role will act as an operational backbone linking Sales, Marketing, Client Operations, Market Access, and Finance. As such, this role will elevate commercial performance with data-driven insight and process optimization, thereby ensuring alignment across all Commercial functions. In short, this position will own systems, processes, and reporting that connect strategy to performance, and be a valuable member of the senior leadership team (SLT).

Key Responsibilities & Duties

• Coordinate & rationalize multiple systems currently in place (electronic and others), establish and track KPIs, early indicators of future risk and opportunity, and provide performance dashboards to efficiently manage the business.
  • Provide detailed analysis of all commercial aspects of our business, generate and provide strategic insight, and reduce those findings to presentation decks highlighting key findings as needed.
• Assist Sales in optimizing territory structure and collaborate with Marketing to develop impactful go-to-market strategies and incentives.
• Establish systems to track issues and opportunities to grow current accounts, identify new opportunities, unearth trends to early-identify issues and opportunities, and help us scale and sustain.
  • Work with Sales and Marketing to tighten channel and segmentation intelligence and go-forward planning.
  • Work closely with Marketing on all metrics and lead generation.
  • Work closely with Client Operations to ensure customer success.
• Alongside other leaders in CDx Sales and Marketing, inform go-to-market strategies, provide data-driven insights, and generally elevate commercial performance across the board with process optimizations and while working collaboratively and cross-functionally.

Commercial Infrastructure & Technology

• Ensure data integrity, system adoption, and standardized usage thereof among the CDx Sales team.
• Refine, implement, and maintain the current enterprise CRM system (e.g., Salesforce.com), including account hierarchy, segmentation, and channel structure (e.g. LDT vs. IVD vs. send-out), and manage target customer databases.
  • Ensure seamless and hygienic data flows between CRM, ERP, and laboratory information management systems (LIMS).
  • As part of this role, must be able to convert our current CRM tracking systems into actionable business decision tools
• Establish and enforce pipeline stages, opportunities, and lead routing rules.
• Design and track key performance indicators (KPIs) via automated dashboards and establish and manage reporting cadence for each (e.g., weekly, monthly, quarterly).

Analytics, Forecasting & Compensation

• Working closely with Marketing, Sales, and Finance, this person will play a central role in the annual and quarterly commercial forecasting and demand planning (e.g., S&OP) processes for both the Lab Services and Kit businesses at CDx. Working with CDx Sales and Operations, participate in regular S&OP discussions.
• Deliver data-driven insights on sales pipeline health and conversion rates.
• Working closely with CDx Sales, this person will refine, calculate, and assist with the administration of CDx's sales incentive compensation and commission plans.
• Partner with Finance to track commercial budgets and product gross margins.

Order-to-Cash Operations

• Build the customer onboarding, contracting, and order processing workflows.
• Manage the commercial contracting process with labs and other third‑party institutions running CDx tests. Coordinate with CDx Finance to maintain and monitor pricing and contract compliance and performance.
• Coordinate with CDx Operations / Supply Chain personnel to ensure seamless product delivery and fulfillment.

Required Qualifications

• Experience: 8-10 years in commercial operations, sales operations, or business analytics. Experience supporting multi-product and multi-channel commercial models.
• Education: Bachelor's degree or advanced degree in related field.
• Domain Expertise: Proven success in life sciences, medical devices, or diagnostics.
• Startup Agility: Track record of building the commercial operations infrastructure from scratch, and a proven ability to work collaboratively and cross‑functionally.
• Technical Mastery: Advanced administrator‑level knowledge of Salesforce and equivalent CRM platforms.
• Data Skills: Exceptional proficiency in Excel and data visualization tools.

Preferred Qualifications

• Advanced degree such as MBA
• Direct experience with sophisticated diagnostics, particularly in oncology or other complex diseases.
• Field sales experience a plus

Physical Requirements/ Working Conditions/Equipment Used:

• Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day.

Other Requirements

• This is a remote position

Cleveland Diagnostics, Inc., is developing highly efficacious, lab‑friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. Its portfolio of non‑invasive diagnostics will be expanding from prostate cancer to breast cancer and lung cancer. We pride ourselves in fostering a family‑focused, friendly, and flexible organization that places our employee's well‑being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Cleveland Diagnostics offers an extremely robust benefits package which includes:

• 100% Employer‑paid medical for single coverage effective on your date of hire and 50% employer‑paid medical for spouse/dependent coverage
• 100% Employer‑paid Dental & Vision for entire family
• No cost for employee coverage for Group Term Life, Short & Long Term Disability
• 4% retirement contribution Employer match
• Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)
• Paid Family Leave Program
• Generous PTO plan & holiday program
• Flexible work schedule & lucrative employee referral program
• Salary range may vary by work state/geographical region/territory
• Easy to get to office location with newly built‑out office space
• Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.