Director, Commercial Operations

Cleveland Diagnostics, Inc.; United States; Remote; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Retirement match

Paid family leave

Flexible schedule

Free snacks

Job summary

Cleveland Diagnostics, Inc. is seeking a Director of Commercial Operations to build and scale the data-driven infrastructure that supports our sales, marketing, client operations, market access, and finance teams.

You will own CRM systems, dashboards, and KPI reporting to drive performance and cross-functional alignment. The role requires 8–10 years in commercial ops or analytics, strong Salesforce expertise, and a track record of launching infrastructure from scratch in a life-sciences setting.

Qualifications

• 8–10 years in commercial operations, sales ops, or business analytics.
• Bachelor’s degree or advanced degree in related field.
• Proven success in life sciences, medical devices, or diagnostics.
• Startup agility: building commercial ops infrastructure from scratch.
• Advanced Salesforce administrator-level knowledge.
• Excellent Excel and data visualization skills.

Responsibilities

• Coordinate & rationalize multiple systems, establish KPIs, and provide dashboards for decision-making.
• Assist Sales in optimizing territory structure and collaborate with Marketing on GTM strategies.
• Establish systems to track issues and opportunities to grow accounts and scale operations.
• Inform go-to-market strategies with data-driven insights across Sales, Marketing, and Finance.
• Design and track KPIs via automated dashboards and reporting cadences.

Skills

Commercial ops

Sales ops

Data analytics

Excel

Data visualization

Education

Bachelor’s degree

Advanced degree

Tools

Salesforce

Job description

Cleveland Diagnostics (CDx) is a fast-growing, venture-backed, commercial-stage biotechnology company developing next-generation diagnostic platforms and products, such as our proprietary IsoClear platform and our first product, IsoPSA for prostate cancer. We operate in a high-intensity, agile environment where clinical impact meets cutting-edge technology. Our mission is to bring actionable clarity to the diagnosis and treatment of complex diseases, such as cancer, and we envision a future where disease derived insight guides every major care decision.

Job Title

Director, Commercial Operations

Reports To

The Director, Commercial Operations will report to the Chief Commercial Office

Job Overview

The Director of Commercial Operations will build and scale the infrastructure required to support CDx commercial operations, product launches, and rapid sales growth. As the owner of commercial data analytics, this role will act as an operational backbone linking Sales, Marketing, Client Operations, Market Access, and Finance. As such, this role will elevate commercial performance with data-driven insight and process optimization, thereby ensuring alignment across all Commercial functions. In short, this position will own systems, processes, and reporting that connect strategy to performance, and be a valuable member of the senior leadership team (SLT).

Key Responsibilities & Duties

• Coordinate & rationalize multiple systems currently in place (electronic and others), establish and track KPIs, early indicators of future risk and opportunity, and provide performance dashboards to efficiently manage the business.
  • Provide detailed analysis of all commercial aspects of our business, generate and provide strategic insight, and reduce those findings to presentation decks highlighting key findings as needed.
• Assist Sales in optimizing territory structure and collaborate with Marketing to develop impactful go-to-market strategies and incentives.
• Establish systems to track issues and opportunities to grow current accounts, identify new opportunities, unearth trends to early-identify issues and opportunities, and help us scale and sustain.
  • Work with Sales and Marketing to tighten channel and segmentation intelligence and go-forward planning.
  • Work closely with Marketing on all metrics and lead generation.
  • Work closely with Client Operations to ensure customer success.
• Alongside other leaders in CDx Sales and Marketing, inform go-to-market strategies, provide data-driven insights, and generally elevate commercial performance across the board with process optimizations and while working collaboratively and cross-functionally.
  

Commercial Infrastructure & Technology

• Ensure data integrity, system adoption, and standardized usage thereof among the CDx Sales team.
• Refine, implement, and maintain the current enterprise CRM system (e.g., Salesforce.com), including account hierarchy, segmentation, and channel structure (e.g. LDT vs. IVD vs. send-out), and manage target customer databases.
  • Ensure seamless and hygienic data flows between CRM, ERP, and laboratory information management systems (LIMS).
  • As part of this role, must be able to convert our current CRM tracking systems into actionable business decision tools
• Establish and enforce pipeline stages, opportunities, and lead routing rules.
• Design and track key performance indicators (KPIs) via automated dashboards and establish and manage reporting cadence for each (e.g., weekly, monthly, quarterly).

Analytics, Forecasting & Compensation

• Working closely with Marketing, Sales, and Finance, this person will play a central role in the annual and quarterly commercial forecasting and demand planning (e.g., S&OP) processes for both the Lab Services and Kit businesses at CDx. Working with CDx Sales and Operations, participate in regular S&OP discussions.
• Deliver data-driven insights on sales pipeline health and conversion rates.
• Working closely with CDx Sales, this person will refine, calculate, and assist with the administration of CDx’s sales incentive compensation and commission plans.
• Partner with Finance to track commercial budgets and product gross margins.

Order-to-Cash Operations

• Build the customer onboarding, contracting, and order processing workflows.
• Manage the commercial contracting process with labs and other third-party institutions running CDx tests. Coordinate with CDx Finance to maintain and monitor pricing and contract compliance and performance.
• Coordinate with CDx Operations / Supply Chain personnel to ensure seamless product delivery and fulfillment.

Required Qualifications

• Experience: 8-10 years in commercial operations, sales operations, or business analytics. Experience supporting multi-product and multi-channel commercial models.
• Education: Bachelor’s degree or advanced degree in related field.
• Domain Expertise: Proven success in life sciences, medical devices, or diagnostics.
• Startup Agility: Track record of building the commercial operations infrastructure from scratch, and a proven ability to work collaboratively and cross-functionally.
• Technical Mastery: Advanced administrator-level knowledge of Salesforce and equivalent CRM platforms.
• Data Skills: Exceptional proficiency in Excel and data visualization tools.

Preferred Qualifications

• Advanced degree such as MBA
• Direct experience with sophisticated diagnostics, particularly in oncology or other complex diseases.
• Field sales experience a plus

Physical Requirements/ Working Conditions/Equipment Used:

• Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day.

Other Requirements

• This is a remote position

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. Its portfolio of non-invasive diagnostics will be expanding from prostate cancer to breast cancer and lung cancer. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee’s well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Cleveland Diagnostics offers an extremely robust benefits package which includes:

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
• No cost for employee coverage for Group Term Life, Short & Long Term Disability
• 4% retirement contribution Employer match
• Paid Family Leave Program
• Flexible work schedule & lucrative employee referral program
• Salary range may vary by work state/geographical region/territory
• Easy to get to office location with newly built-out office space
• Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.

Career Opportunities

Cleveland Diagnostics (CDx) is a fast-growing, venture-backed, commercial-stage biotechnology company developing next-generation diagnostic platforms and products, such as our proprietary IsoClear platform and our first product, IsoPSA for prostate cancer. We operate in a high-intensity, agile environment where clinical impact meets cutting-edge technology. Our mission is to bring actionable clarity to the diagnosis and treatment of complex diseases, such as cancer, and we envision a future where disease derived insight guides every major care decision.

Job Title

Director, Commercial Operations

Reports To

The Director, Commercial Operations will report to the Chief Commercial Office

Job Overview

The Director of Commercial Operations will build and scale the infrastructure required to support CDx commercial operations, product launches, and rapid sales growth. As the owner of commercial data analytics, this role will act as an operational backbone linking Sales, Marketing, Client Operations, Market Access, and Finance. As such, this role will elevate commercial performance with data-driven insight and process optimization, thereby ensuring alignment across all Commercial functions. In short, this position will own systems, processes, and reporting that connect strategy to performance, and be a valuable member of the senior leadership team (SLT).

Key Responsibilities & Duties

• Coordinate & rationalize multiple systems currently in place (electronic and others), establish and track KPIs, early indicators of future risk and opportunity, and provide performance dashboards to efficiently manage the business.
  • Provide detailed analysis of all commercial aspects of our business, generate and provide strategic insight, and reduce those findings to presentation decks highlighting key findings as needed.
• Assist Sales in optimizing territory structure and collaborate with Marketing to develop impactful go-to-market strategies and incentives.
• Establish systems to track issues and opportunities to grow current accounts, identify new opportunities, unearth trends to early-identify issues and opportunities, and help us scale and sustain.
  • Work with Sales and Marketing to tighten channel and segmentation intelligence and go-forward planning.
  • Work closely with Marketing on all metrics and lead generation.
  • Work closely with Client Operations to ensure customer success.
• Alongside other leaders in CDx Sales and Marketing, inform go-to-market strategies, provide data-driven insights, and generally elevate commercial performance across the board with process optimizations and while working collaboratively and cross-functionally.
  

Commercial Infrastructure & Technology

• Ensure data integrity, system adoption, and standardized usage thereof among the CDx Sales team.
• Refine, implement, and maintain the current enterprise CRM system (e.g., Salesforce.com), including account hierarchy, segmentation, and channel structure (e.g. LDT vs. IVD vs. send-out), and manage target customer databases.
  • Ensure seamless and hygienic data flows between CRM, ERP, and laboratory information management systems (LIMS).
  • As part of this role, must be able to convert our current CRM tracking systems into actionable business decision tools
• Establish and enforce pipeline stages, opportunities, and lead routing rules.
• Design and track key performance indicators (KPIs) via automated dashboards and establish and manage reporting cadence for each (e.g., weekly, monthly, quarterly).

Analytics, Forecasting & Compensation

• Working closely with Marketing, Sales, and Finance, this person will play a central role in the annual and quarterly commercial forecasting and demand planning (e.g., S&OP) processes for both the Lab Services and Kit businesses at CDx. Working with CDx Sales and Operations, participate in regular S&OP discussions.
• Deliver data-driven insights on sales pipeline health and conversion rates.
• Working closely with CDx Sales, this person will refine, calculate, and assist with the administration of CDx’s sales incentive compensation and commission plans.
• Partner with Finance to track commercial budgets and product gross margins.

Order-to-Cash Operations

• Build the customer onboarding, contracting, and order processing workflows.
• Manage the commercial contracting process with labs and other third-party institutions running CDx tests. Coordinate with CDx Finance to maintain and monitor pricing and contract compliance and performance.
• Coordinate with CDx Operations / Supply Chain personnel to ensure seamless product delivery and fulfillment

Required Qualifications

• Experience: 8-10 years in commercial operations, sales operations, or business analytics. Experience supporting multi-product and multi-channel commercial models.
• Education: Bachelor’s degree or advanced degree in related field.
• Domain Expertise: Proven success in life sciences, medical devices, or diagnostics.
• Startup Agility: Track record of building the commercial operations infrastructure from scratch, and a proven ability to work collaboratively and cross-functionally.
• Technical Mastery: Advanced administrator-level knowledge of Salesforce and equivalent CRM platforms.
• Data Skills: Exceptional proficiency in Excel and data visualization tools.

Preferred Qualifications

• Advanced degree such as MBA
• Direct experience with sophisticated diagnostics, particularly in oncology or other complex diseases.
• Field sales experience a plus

Physical Requirements/ Working Conditions/Equipment Used:

• Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day.

Other Requirements

• This is a remote position

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. Its portfolio of non-invasive diagnostics will be expanding from prostate cancer to breast cancer and lung cancer. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee’s well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Cleveland Diagnostics offers an extremely robust benefits package which includes:

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
• 100% Employer-paid Dental & Vision for entire family
• No cost for employee coverage for Group Term Life, Short & Long Term Disability
• 4% retirement contribution Employer match
• Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)
• Paid Family Leave Program
• Generous PTO plan & holiday program
• Flexible work schedule & lucrative employee referral program
• Salary range may vary by work state/geographical region/territory
• Easy to get to office location with newly built-out office space
• Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.

Pay Range:$100,000 - $200,000 per year Apply for this Position Go back to the job list powered by

Cleveland Diagnostics develops next-generation diagnostic tests to detect cancer earlier and more accurately. We combine clinical science, engineering, and commercial rigor to move breakthrough diagnostics from concept to patient impact.

We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee’s well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Cleveland Diagnostics offers an extremely robust benefits package which includes:

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
• 100% Employer-paid Dental & Vision for entire family
• No cost for employee coverage for Basic Group Term Life, Short- & Long-Term Disability
• 4% retirement contribution Employer match
• Promotion/Performance Pay, Incentive Performance Plan & Stock Option Program & Commissions (Sales Account Execs)
• Paid Family Leave Program and the rest of the alphabet soup: EAP, FSAs, HSA & more!
• Generous PTO plan & holiday program
• Flexible work schedule & lucrative employee referral program
• Salary range may vary by work state, depth of education & experience, geographical region/territory
• Onsite Employees:
• Easy to get to office location with newly built-out office space & FREE parking!
• Free coffee, snacks, a cool new Bevi sparkling water machine and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All employment decisions without regard to race, creed, religion, color, national origin, and ancestry, known or perceived mental or physical disability, age, marital or familial status, pregnancy or related medical conditions, sex/gender (including pregnancy/childbirth, sexual orientation and gender identity or expression), transgender status, domestic violence or sexual assault victim status genetic information, military or veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruiting, hiring, placement, promotion, assignment of duties, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training. The Company seeks to comply with all applicable federal, state and local laws where we operate.

We hire differently abled people! Cleveland Diagnostics (CDx) will provide reasonable accommodations for qualified individuals with disabilities, applicants who qualify under the Americans with Disabilities Act, as Amended, may be eligible for a reasonable accommodation in CDx’s application and selection processes. A request for an accommodation will not affect your opportunities for employment with CDx. Arrangements can be made if you have a disability that requires an accommodation for completing an application, interviewing or any other part of the employment process. If you require an accommodation in making an application through our online system, please either call 833-265-7337 or send an email to: [e-mail]. (This phone line and email address are not to be used for checking on the status of an already submitted application.) You will need to provide your name, a phone number, email address or other means of contacting you, and a brief description of the nature of the requested accommodation. CDx will be in contact with you to discuss your request.

Required Applicant Posters and Links Family & Medical Leave Act Employee Polygraph Protection Equal Employment Opportunity Right to Work E-Verify Machine Readable Files for Anthem Healthcare Plans 2026 (FEIN: 46-3916837)