Director, Commercial Development

Allegheny County Airport Authority; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Dental plans

Pension plan

Employee Assistance Program

Onsite preschool and childcare

Job summary

Allegheny County Airport Authority is seeking a Director of Commercial Development to maximize revenue from parking and ground transportation. This role involves leading revenue strategies, managing contracts, and optimizing operational performance.

The ideal candidate possesses a Bachelor’s degree, a minimum of five years in airport operations or revenue-focused environments, and strong leadership abilities. Benefits include comprehensive healthcare plans and a pension scheme.

Qualifications

• Minimum of 5 years of experience in commercial development or airport operations.
• Proven success in managing revenue-generating programs and budgets.
• Strong financial acumen and decision-making under pressure.
• Ability to work with minimal guidance in fast-paced environments.

Responsibilities

• Lead revenue strategy for parking and ground transportation.
• Negotiate and manage commercial contracts with service providers.
• Optimize parking capacity and asset performance.
• Develop KPIs and use analytics for pricing and investment decisions.

Skills

Strategic Thinking

Communication

Customer Centricity

Team Building

Education

Bachelor’s degree in Business Administration, Finance, Aviation Management, Transportation, Economics, or related field

Master’s degree preferred

Tools

Microsoft Office

Asana

SharePoint

Job description

The ACAA’s Director, Commercial Development is responsible for maximizing revenue, profitability, and return on investment from the airport’s parking and ground transportation products while ensuring safe, efficient, and customer‑focused operations.

Responsibilities

Revenue Strategy & Financial Performance – Own the revenue performance of parking and ground transportation programs, including forecasting, pricing strategies, demand management, and yield optimization. Develop and implement rate structures, fee programs, and incentive models to maximize net revenue while maintaining competitiveness and customer satisfaction. Analyze market trends, passenger behavior, and competitive dynamics to identify new revenue opportunities and mitigate revenue leakage. Prepare, manage, and report on operating and capital budgets, with accountability for revenue targets, expense control, and margin performance.

Commercial Programs & Contract Management – Lead commercial strategy and contract administration for all parking and ground transportation providers, including rental car companies, TNCs, taxis, shuttles, and third‑party parking operators. Negotiate and manage concession agreements, permits, licenses, and service contracts to ensure optimal financial terms and compliance. Establish and enforce performance metrics, service‑level agreements, and revenue reporting requirements.

Parking Asset & Capacity Optimization – Direct the financial and operational performance of all parking assets, including garages, surface lots, economy parking, and premium products. Lead capacity planning, utilization analysis, and product mix optimization to maximize revenue per space and per enplanement. Oversee fee structures and identify new ways to grow revenue while enhancing the passenger experience. Identify new monetization opportunities, such as premium curb access, reservation‑based services, advertising, and data‑driven products. Evaluate and implement technology solutions such as dynamic pricing, mobile reservations, and parking guidance systems to increase capture rates and throughput.

Data Analytics & Reporting – Establish key performance indicators (KPIs) and dashboards to track revenue, utilization, customer behavior, and vendor performance. Use data analytics to drive pricing decisions, capital investments, and contract negotiations. Present financial performance, forecasts, and strategic recommendations to executive leadership and governing boards.

Customer Experience as a Revenue Driver – Integrate customer‑experience strategies that directly support revenue growth, including product differentiation, wayfinding improvements, loyalty programs, and frictionless payment solutions. Balance revenue maximization with service quality to sustain long‑term demand and an enhanced passenger experience.

Leadership & Cross‑Functional Collaboration – Collaborate with other members of the management team on financial accountability and continuous improvement. Partner closely with Finance, Marketing, IT, Planning, Operations, and Marketing to align revenue initiatives across the organization. Support capital planning and business cases for revenue‑generating investments.

Compliance, Risk & Governance – Ensure compliance with applicable regulations, airport policies, and contractual requirements. Mitigate financial and operational risk through controls, audits, and performance oversight. Support emergency operations and irregular events with a focus on revenue protection and recovery.

Key Competencies

• Communication – Clearly articulate short‑term vision, department goals and objectives; collaborate effectively with peers; communicate policy and strategy to team members.
• Strategic Thinking – Determine short‑term outcomes and give guidance on how to meet goals; direct and deliver plans to achieve efficient, on‑time results.
• Team Builder – Direct and implement project objectives through a “one team” approach; focus on developing the team; lead team work through leadership and accountability; make informed decisions.
• Customer Centricity – Lead team to identify and improve customer experience; implement improvements that positively impact stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Aviation Management, Transportation, Economics, or a related field.
• Minimum of 5 years of progressively responsible experience in commercial development, airport commercial operations, or revenue‑focused environments.
• Demonstrated success managing revenue‑generating programs, budgets, and complex contracts.
• Strong financial acumen, including forecasting, pricing strategy, and performance analysis.
• Proven leadership experience managing teams and vendor relationships.
• High level of professionalism, integrity, and discretion in handling confidential information.
• Ability to deal professionally with internal and external partners at all levels.
• Self‑motivated; able to work with little or no guidance and make sound decisions under pressure.
• Ability to thrive in a fast‑paced, ambiguous, and innovative environment.
• Ability to travel occasionally.
• Flexibility to be available after hours/on weekends as needed.
• Possess, or obtain prior to employment, a valid driver’s license. (License must be maintained throughout employment.)
• Preferred: Master’s degree in Business Administration or a related field.
• Experience at a medium or large commercial service airport.

Required Skills & Knowledge

• Extensive knowledge of commercial development and revenue strategies.
• Strong communication and organizational skills, with a keen attention to detail.
• Tech‑savvy, with proficiency in Microsoft Office, Teams, Asana, SharePoint, and other modern productivity tools.

Physical Demands

Employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Occasional requirement to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision and ability to adjust focus.

Work Conditions

Work is typically done in the office; however, time outdoors may be required on occasion. Noise level is usually quiet.

Medical Examination

Employment is contingent upon the results of a post‑offer (initial employment or promotion) physical examination performed by the Authority’s examining physician.

Drug Testing

Employment is contingent upon the results of a post‑offer drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.

Background Investigation

Candidate must pass a thorough investigation, including criminal history check, verification of prior employment, performance, reference, and credentials checks.

Equal‑Opportunity Employment

ACAA is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, disability, and veteran status.

Benefits

We offer comprehensive benefits, including two plan options for healthcare coverage from high‑quality carriers, an ACAA‑funded Health Reimbursement Account (HRA), dental plans with orthodontia coverage for children, a Flexible Spending Account (FSA), an Allegheny County Employees Pension Plan, a Deferred Compensation Plan, an Employee Assistance Program, life insurance options, a wellness program, Public Service Loan Forgiveness eligibility, and onsite preschool and childcare for children aged 6weeks to 5years.