Director, Commercial Customer Success (Remote)

Talentify.io; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading SaaS firm in the United States seeks an experienced Customer Success leader. The role involves defining customer success strategies, leading teams, and driving operational efficiency through scalable programs. Candidates with over 10 years in the field and strong leadership skills will excel. Remote and hybrid work options are available.

Benefits

Competitive compensation

Remote work options

Comprehensive health coverage

Flexible vacation policy

$200/month personal enhancement allowance

Qualifications

• Minimum of 10 years in Customer Success or related field.
• At least 5 years in leadership roles.
• Experience managing commercial or mid-market segments.

Responsibilities

• Define and execute the customer success strategy.
• Build and lead a high-performing team.
• Design scalable engagement models for onboarding.

Skills

Customer Success Management

Account Management

Data-driven decision making

Leadership skills

Tools

Gainsight

Salesforce

Job description

Employer Industry: SaaS (Software as a Service)

Why Consider This Job Opportunity

• Competitive compensation and bonus program
• Remote and hybrid work options available
• Comprehensive employee health coverage across all locations
• Flexible vacation policy or 25 days of paid time off (UK)
• $200/month allowance for personal enhancement
• Opportunities for team and company-wide gatherings

What To Expect (Job Responsibilities)

• Define and execute the customer success strategy for commercial and scale segments
• Build and lead a high-performing team across named Customer Success Managers, pooled, and partner-led models
• Design scalable engagement models to ensure onboarding, adoption, and value realization
• Drive process standardization and automation to improve operational efficiency
• Partner with cross-functional teams to influence customer outcomes and product strategy

What Is Required (Qualifications)

• Minimum of 10 years in Customer Success, Account Management, or related field, with at least 5 years in leadership roles
• Proven experience managing commercial or mid-market customer segments at scale
• Strong operational rigor with the ability to design scalable programs
• Data-driven decision-making skills with proficiency in analytics tools (e.g., Gainsight, Salesforce)
• Excellent leadership, coaching, and team development skills

How To Stand Out (Preferred Qualifications)

• Experience leading distributed or global teams
• Familiarity with partner-led success motions
• Audit, Risk, and Compliance experience
• SaaS or technology industry experience

SaaS #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity

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