Director, Commercial Claims Physical Damage - Trucking

GEICO; Chevy Chase (MD); Remote; USD 100,000 - 130,000; Full time

Job summary

GEICO, a leading insurance company based in Chevy Chase, MD, is seeking a Director for its Commercial Claims Physical Damage team. The ideal candidate will lead operations for physical damage claims related to commercial vehicles, emphasizing leadership, strategy execution, and compliance with industry regulations. This remote role offers competitive rewards and a culture fostered on innovation and inclusion.

Benefits

401K with 6% match

Flexible work options including remote work

Tuition assistance

Market-competitive salary and performance incentives

Comprehensive health benefits

Qualifications

• 4+ years in commercial trucking claims handling.
• 5+ years in customer service and change management.
• Proven track record of operational excellence.

Responsibilities

• Provide guidance on technical matters and monitor claims reserves.
• Ensure compliance with state regulations and policies.
• Develop relationships with industry partners.

Skills

Leadership

Analytical Skills

Communication

Relationship Management

Process Improvement

Education

Bachelor’s degree or 4+ years related experience

Job description

The Government Employees Insurance Company (GEICO) is a private American insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO reported a record pretax underwriting profit of $7.8 billion against $43 billion in revenue.

GEICO seeks a highly motivated leader to join our team as Director, Commercial Claims Physical Damage - Trucking. The ideal candidate will be a key leader with the Physical Damage team, with a proven track record of successfully driving results, a passion for helping others, and will bring energy and enthusiasm to the team. You will lead and execute change management, claims strategies, and leader development. You will oversee physical damage claims handling, loss control, strategic initiatives, and processes. Additionally, you will drive operational risk management, regulatory compliance training, policies, and procedures across multiple teams. This position will oversee a segment of operations for nationwide physical damage (specifically commercial vehicles).

Location: Remote

Responsibilities:

• Provide guidance on technical matters, monitor claims reserves, and extend settlement authority.
• Develop and maintain relationships with industry partners and oversee progress and improvement of physical damage initiatives.
• Leverage data and analytics to drive decision-making, build and create new processes, drive efficiencies, and deliver business results.
• Coach managers on leading their teams in claims handling, inspecting, reviewing claim quality, and responding to escalations.
• Plan, organize, and control resources to deliver appropriate claims service.
• Ensure compliance with state regulations, policies, procedures, and the Fair Claims Settlement Practices Act.

Qualifications & Experience:

• Bachelor’s degree or 4+ years of related experience (may be substituted in lieu of a degree).
• 4+ years in commercial trucking claims handling.
• 5+ years in customer service, change management, strategic planning, process implementation, cross-functional collaboration, and team leadership.
• 4+ years of Property & Casualty (P&C) claims experience with demonstrated proficiency.
• 3+ years of management experience leading teams handling Physical Damage Claims.
• Proven track record of process improvement, operational excellence, and leading organizations through change.
• Strong business acumen regarding industry practices and emerging trends.
• Excellent organizational, analytical, written, and oral communication skills.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most, and we’re constantly evolving to meet their needs.

We’re an iconic brand that thrives on innovation, exceeding customer expectations, and enabling collective success. From day one, you’ll face exciting challenges that help you grow and collaborate with dynamic teams committed to making a positive impact.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, training, certification, mentorship, and coaching with supportive leaders.

Great Culture: We foster an inclusive culture rooted in integrity, action, and a winning mindset. Our culture values diversity, inclusion, and belonging, led by supportive, performance-driven teams.

We also offer employee engagement and recognition programs that reward the positive impact of our work.

Great Rewards: Our compensation and benefits are designed to support your physical, mental, emotional, and financial well-being, including:

• A comprehensive Total Rewards program tailored to your needs.
• Market-competitive salary, 401K with 6% match, performance incentives, and tuition assistance.
• Additional benefits like mental healthcare, fertility, and adoption support.
• Flexible work options, including remote work up to four weeks per year through the GEICO Flex program.

The GEICO equal employment opportunity policy ensures fair treatment for all applicants and employees, regardless of race, color, religion, national origin, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in accordance with applicable laws. We accommodate qualified individuals with disabilities unless it causes undue hardship and promote a harassment-free, respectful workplace.