Director, Collections

Firefighters First Credit Union; United States; On-site; USD 114,074 - 126,749; Full time

Job summary

A financial institution serving firefighters is seeking a Director of Collections to manage asset recovery operations and ensure compliance while promoting a member-first recovery philosophy. This role demands a proactive leader with extensive experience in asset recovery, compliance, and team management. Responsibilities include overseeing collection strategies, collaborating with teams, and enhancing operational efficiency in line with organizational goals. Competitive pay and full-time employment offered.

Qualifications

• 3+ years managing teams in a financial institution.
• 8–10 years experience in asset recovery or collections.
• Knowledge of loan recovery processes such as bankruptcy.

Responsibilities

• Manage asset recovery operations for delinquent accounts.
• Develop recovery strategies aligned with financial goals.
• Ensure compliance with regulations like FDCPA and FCRA.
• Collaborate with cross-functional teams to manage portfolio risk.

Skills

Asset recovery management

Leadership

Data analytics

Regulatory compliance

Member service

Job description

Join to apply for the Director, Collections role at Firefighters First Credit Union

Pay Range: $114,074.00/yr - $126,749.00/yr

Firefighters First Federal Credit Union has proudly served the firefighter community since 1935. As the nation's largest exclusive firefighter credit union, we build trusting relationships within the fire family and provide members with exceptional financial products, legendary service, and professional growth opportunities.

The Director of Collections manages the Credit Union’s asset recovery operations, overseeing delinquent accounts, charge‑offs, repossessions, and other recovery activities to safeguard financial stability while maintaining member service, regulatory compliance, and operational excellence.

Primary Responsibilities

• Executing comprehensive asset recovery strategies that align with the Credit Union’s financial goals, minimizing charge‑offs and maximizing recoveries across all portfolios while integrating process improvement, automation, and built‑in platform tools to enhance operational efficiency.
• Directing and overseeing all collection and recovery activities, including delinquency management, charge‑offs, repossessions, foreclosures, bankruptcies, legal claims, litigation, and collateral liquidation to ensure timely and compliant resolution.
• Establishing and monitoring key performance indicators, goals, and processes to track portfolio performance and identify areas for improvement in efficiency and recovery effectiveness.
• Leveraging data analytics and performance metrics to drive asset recovery strategy, identify trends and risks, improve operational effectiveness, and support informed decision‑making across the team.
• Ensuring full compliance with all applicable federal and state regulations, including FDCPA, FCRA, UCC, SCRA, NCUA, and other consumer protection laws, maintaining robust internal controls and documentation standards.
• Collaborating with cross‑functional teams to manage portfolio risk, maintain data integrity, and ensure alignment with organizational objectives.
• Managing vendor relationships with collection agencies, legal counsel, repossession agents, and remarketing firms to ensure performance, cost‑effectiveness, and adherence to service‑level agreements.
• Promoting a member‑first recovery philosophy, balancing effective loss mitigation with empathy and assertiveness to preserve member relationships and uphold the Credit Union’s values.
• Serving as an escalation point for complex or sensitive asset recovery cases, demonstrating hands‑on leadership while coaching and supporting staff to ensure effective, member‑focused resolutions.

Leadership Responsibilities

• Regularly meeting with each team member to coach and mentor, ensuring alignment around the Credit Union’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate and efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Travel

• Travel up to 10% of the time to visit regional offices, attend meetings, conferences, training, and other work‑related events.

Basic Qualifications

• Minimum of 3 years managing employees or leading teams.
• 8–10 years of progressive experience in asset recovery, collections, or loan servicing, with at least 5 years in a management role within a financial institution.
• Knowledge of consumer, mortgage, and commercial loan recovery processes, including bankruptcy and foreclosure.
• Prior experience working at a bank or credit union.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].

Seniority level: Director | Employment type: Full‑time | Job function: Accounting/Auditing