Director, Cloud Operations

101 Extreme Networks, Inc.; San Jose (CA); On-site; USD 210,000 - 270,000; Full time

Job summary

Extreme Networks is seeking a senior Cloud Operations leader to drive production cloud services across North America. You will oversee multi-cloud infrastructure (AWS/GCP/Azure), focus on reliability, security, and cost efficiency, and act as the primary escalation point for production incidents.

The role requires coordinating with Support, Development, QA, and other teams, ensuring compliance with ISO/SOC/FedRAMP standards and operational readiness for deployments.

Qualifications

• BS level technical degree required in Computer Science or Engineering.
• 10+ years in a CloudOps/DevOps role and 7+ years in a management role.
• Experience architecting highly available, scalable cloud infrastructure.
• Hands-on experience with AWS or any public cloud (Azure, GCP etc).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container-based architecture and deployment (Docker, Kubernetes).
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience in diagnosing and resolving complex application problems.
• Experience with monitoring tools (Nagios, Kibana, Prometheus).
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high quality work.
• Comfortable working within a distributed team located in multiple time zones.

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.

Skills

CloudOps/DevOps management

Cross-functional leadership

Attention to detail

Problem-solving

Education

BS in Computer Science or Engineering

Tools

Docker

Kubernetes

Ansible

Terraform

Helm

Nagios

Kibana

Prometheus

PostgreSQL

Elasticsearch

Redis

Ignite

RabbitMQ

Kafka

AWS

Azure

GCP

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Job Description

What you will do (Job Specific Details on the nature of the job and responsibilities).

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.

Basic Qualifications

• BS level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in a CloudOps/DevOps role and 7+ years of experience in a management role
• An ability to drive to big picture goals while valuing and maintaining a strong attention to detail.
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands-on experience with AWS or any public cloud (Azure, GCP etc).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container-based architecture and deployment (Docker, Kubernetes.)
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience in diagnosing and resolving complex application problems.
• Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
• Experience with monitoring tools (Nagios, Kibana, Prometheus)
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
• Comfortable working within a distributed team located in multiple time zones.

Job Description Summary

Extreme’s Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be — and now is a great time to join us and be part of our continued growth and success. We’re looking for the best and brightest “A” players who are passionate about making a difference while doing what they love.

Qualifications

BS - Computer and Information Science

We encourage people from underrepresented groups to apply.

Come Advance with us!

In keeping with our values, no employee or applicant will face discrimination/harassment based on:

• race
• color
• ancestry
• national origin
• religion
• age
• gender
• marital domestic partner status
• sexual orientation
• gender identity
• disability status
• veteran status

Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed —or to exercise any applicable privacy rights—please contact us at [e-mail].

Our full privacy statement is available here:Privacy Statement Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.