Director Clinical Operations - Neurosurgery

UNKNOWN; United States; On-site; USD 84,000 - 149,000; Full time

Job summary

Washington University in St. Louis is seeking a senior operations professional to lead the implementation of clinical operations plans, coordinating delivery of services. This role oversees providers, clinical staff, scheduling, and integrates new physician practice models and EMR systems.

The position emphasizes collaboration across departments, ensuring compliant operations and service excellence for faculty and staff, with a focus on scalable staffing and process improvements.

Qualifications

• Bachelor's degree required; Master's preferred for advanced guidance.
• Seven years of experience in an academic health center, hospital or healthcare setting is preferred.

Responsibilities

• Oversees advanced practice providers.
• Manages patient service operations and scheduling.
• Facilitates new physician practice models and coordinates related space/operational plans.
• Coordinates development of operational plans to support physician practice models.
• Recommends adjustments as necessary to improve operations.
• Assists with coordination of new and existing programs.
• Assists in designing integrated systems and processes (registration, scheduling, EMR).
• Assists in staffing model implementation and coordination of clinical staff.
• Interacts with clinical departments regularly to maintain service quality.
• Maintains a service environment for faculty and staff.
• Develops and maintains strong working relationships with external and internal constituents.
• Keeps abreast of regulatory changes impacting clinical operations.
• Performs other duties as assigned.

Skills

Analytical Thinking

Communication

Interpersonal Communication

Organising

Physician Practice Management

Education

Bachelor's degree

Master's degree

Job description

Location ST. LOUIS, MO 63108

Scheduled Hours 40

Position Summary

Manages the implementation of the clinical operations plans by coordinating the delivery of clinical services.

Primary Duties & Responsibilities

• Oversees advanced practice providers.
• Manages patient service operations.
• Oversees patient scheduling.
• Facilitates the implementation of new physician practice models for clinical operations.
• Coordinates the development of operational and space plans to support the physician practice models.
• Recommends adjustments as necessary.
• Assists with the coordination of new and existing programs.
• Assists with the design of integrated systems and processes to support clinical operations including registration, scheduling and electronic medical records.
• Assists in the implementation of the staffing model and the coordination of the clinical staff.
• Interacts with clinical departments on a regular basis.
• Maintains a service environment for faculty and staff.
• Develop, maintain and enhance good working relationships with external and internal constituents.
• Stays abreast of changing regulations that may impact clinical operations.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal Office Environment Physical Effort Typically Sitting at a desk or table Equipment Office Equipment

Required Qualifications

• Education: Bachelor's degree
• Certifications/Professional Licences: No specific certification/professional licence is required for this position.
• Work Experience: Academic Health Center, Hospital, Or Healthcare Industry Setting (5 Years)
• Skills: Not Applicable
• Driver's Licence: A driver's licence is not required for this position.

Preferred Qualifications

• Seven years of experience in an academic health centre, hospital or healthcare industry setting.
• Demonstrated understanding of physician practice operations and management.
• Education: Master's degree
• Certifications/Professional Licences: No additional certification/professional licences unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Analytical Thinking, Communication, Interpersonal Communication, Medical Practice Operations, Organising, Physician Practice Management

Grade G15 Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Up to 22 days of vacation, 10 recognised holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mind‑fulness programmes and courses, employee assistance programme (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, colour, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well‑being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work‑life balance and support to learn, grow and make an impact at WashU, the community and the world.

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