Director, Clinical Operations

1046 Health Network Laboratories LLC; Honolulu (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

HNL Lab Medicine seeks a strategic Operations Leader to direct laboratory divisions and drive performance through HR, billing, planning and project management. You will develop tools to monitor division success and present results to executives, aligning operations with corporate goals.

In this role, you will analyze production data to optimize revenue and profit, collaborate across sales, marketing, and finance, and oversee product development strategies and cost estimates.

Qualifications

• Master’s degree or equivalent; or 3-5 years in a leadership position.
• Ability to read, analyze and interpret complex documents and data.
• Proficiency with Microsoft Office including Word and Excel.
• Understand revenue cycle, profitability and resource optimization concepts.
• Strong communication for top management and cross-functional teams.
• Ability to define problems and draw valid conclusions from data.

Responsibilities

• Direct operations of laboratory divisions including HR performance management.
• Develop and provide measurement tools for division performance.
• Analyze production data to meet revenue and profit goals.
• Collaborate with sales, marketing, and finance to define products.
• Coordinate product development and assess start-up costs and profits.
• Lead project management with emphasis on scope, schedule and quality.
• Mentor and develop personnel; implement succession planning.
• Participate in Continuous Service Improvement and education.

Skills

Leadership experience

Communication skills

Math / statistics

Reasoning

Business acumen

Problem solving

Education

Master’s degree or equivalent leadership experience

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administratively directs the operations of the assigned laboratory divisions to include human resource performance management and development, billing/reimbursement, business planning, strategic planning and project management.
• Develops and produces measurement tools to monitor division performance and provides these to executive management on a regular and timely basis.
• Analyzes production data and adjusts operations to meet revenue and profit goals.
• Effectively communicates/collaborates with other operating divisions to ensure execution of corporate plans and projects to include retention, growth and expansion of market share.
• Participates in overall product strategy, research and development requirements, and coordination for new and emerging products/technologies.
• Coordinates technical product development to include estimates of potential profits and start-up cost.
• Collaborates with a wide variety of functional areas such as sales, marketing, and finance to develop and provide product definitions responsive to customer needs and market opportunities.
• Provides financial and technical justification for product selection and definition.
• Communicates to executive management an overview of all products under development and their stage of development.
• Develops and implements methods and procedures for effective project management with attention to resource allocation, schedule, cost, scope and quality.
• Effectively assumes sponsorship role or clearly delegates sponsorship role for all projects in division and ensures accountability for project execution and outcomes.
• Effectively manages human resources by mentoring, coaching and developing personnel.
• Develops an appropriate succession plan for divisions.
• Participates in Continuous Service Improvement and continuing education programs.

QUALIFICATIONS

• Education/Experience: Master’s degree or equivalent; or 3-5 years in a leadership position, or equivalent combination of education and experience.
• Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Math Ability: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Experience with Microsoft Office (including Microsoft Word and Excel), email and database software.
• Business Skills: Understands basic business concepts such as revenue cycle and revenue generation, profitability, resource optimization, sales and client management.

Address: 794 Roble Rd Primary Location: HNL- Roble Position Type: Onsite Department: 1046-00006 Microbiology

We firmly believe that our employees drive the success of the organization. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who align with our Core Values and enjoy working as a team to create satisfying outcomes for our patients, customers and clients.

At HNL Lab Medicine, our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives, and we never take that responsibility lightly.

Headquartered in Allentown, Pennsylvania, we provide testing and related services to physician offices, hospitals, long-term care facilities, employers, and industrial accounts. With more than 50 patient service centers throughout Pennsylvania, we provide accessible, patient-focused laboratory services in the communities we serve.

Our team of more than 2,000 professionals includes 109 board-certified pathologists and scientific directors, along with more than 400 certified laboratory scientists and phlebotomists. Together, they bring deep expertise, operational excellence, accountability, and compassionate care to every test we perform.

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.