Director Clinic Practice Operations

Advocate Aurora Health; Chicago (IL); On-site; Full time

Job summary

A leading health system in the U.S. is seeking a manager for clinic operations. This role involves overseeing multiple clinics, ensuring high productivity, and improving patient satisfaction. The ideal candidate will have a health care administration background and extensive management experience, driving operational success and team morale.

Benefits

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Educational Assistance Program

Qualifications

• Typically requires 7 years of experience in a health care facility.
• Includes 3 years of management experience.
• Excellent interpersonal, communication, and organizational skills.

Responsibilities

• Oversees clinic operations and provides operational and strategic direction.
• Participates in community activities and develops business growth plans.
• Responsible for human resources within the clinic.

Skills

Leadership

Project management

Problem solving

Decision making

Interpersonal skills

Communication

Organizational skills

Financial analysis

Negotiation skills

Customer service

Education

Bachelor's Degree in Health Care Administration

Job description

Department:

09123 AMG Christ Svs Area - AMG South Operations

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

This role will involve

Major Responsibilities:

• Oversees the clinic operations through the clinic leadership at each site, ensuring a high level of productivity and providing operational and strategic direction. Continually monitors the functioning of the clinics and revises operations/strategies as needed.
• Responsible for the management of efficient systems and programs that provides for quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns that are not resolved at the on-site or department leadership level.
• Oversees assigned functions of the clinics, including but not limited to scheduling, registration, account receivable, health information, imaging, laboratory clinical services and/or provider recruitment (i.e. sourcing, hiring, onboarding). Serves as a liaison to corporate departments that provide and/or support these services.
• Establishes and maintains effective communications and working relationships with physicians, physician leadership, and advanced practice professionals. Responds to physician concerns and provides problem resolution as appropriate. Actively participates in established committees as required.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans and appropriate strategies. Works closely with market leaders to integrate services and develop market based growth strategies, and coordination of services throughout the market.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Responsible for leasing and/or renting of office space, and responds to concerns of tenants, if applicable. Facilitates problem resolution relating to the facilities.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Health Care Administration or related field.

Experience Required:

• Typically requires 7 years of experience in a health care facility that includes experience and knowledge of medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes.
• Includes 3 years of management experience in management of staff, budgets and multiple clinic functions.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Strong financial analysis and management, long range planning, and negotiation skills.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$57.85 - $86.80

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.