Director, Client Success

Promevo; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Promevo, a leading technology partner of Google, is seeking a Director of Client Success to oversee client relationships and drive revenue growth. This remote position involves managing the client lifecycle and leading a results-driven team while upholding the company's core values of trust and innovation.

Benefits

Paid major holidays

Health, dental, and vision coverage

Short term disability and life insurance

401k package with employer match

PTO and healthy work/life balance

Development and Training opportunities

Qualifications

• 5+ years in client success, account management, or sales leadership.
• Proven record of exceeding revenue targets.
• Experience in the cloud or technology services industry.

Responsibilities

• Own pipeline creation, progression, and closure of deals.
• Develop client relationship strategies and ensure client satisfaction.
• Lead and mentor a team of client success professionals.

Skills

Client Relationship Management

Sales Leadership

Strategic Partnerships

Analytical skills

Communication

Education

Bachelor's degree in Business or Technology

Job description

Promevo’s core values center around building and extending trust, keeping it human, owning it, and firmly believing that differences make us stronger and attitude is contagious. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.

We take pride in being one of Google's top partners in North America.

We are committed to selling the newest technology from Google and providing fulfillment services for Google's e-commerce platforms. Our goal is to make that process as easy as possible for you, and to create a satisfying work environment — one where you'll look forward to coming to work every day. Start your journey with us by browsing available jobs.

Position:Director, Client Success

Location: Remote

Job Id:199

# of Openings:1

We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve wonGoogle Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.

In addition to Google technology, Promevo's SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users' data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.

This is an exciting time to be part of Promevo as we are growing rapidly. The Director of Client Success will lead our client-facing teams and drive revenue growth. In this pivotal role, you will own the entire client lifecycle, from pipeline creation through deal close, for our full portfolio of cloud, cloud services, gPanel, Google Workspace, and professional services offerings. You will be instrumental in fostering strong client relationships, ensuring operational excellence within a large client success organization, and expanding our market presence through strategic partnerships.

By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.

Our Promevo team members are committed to living out the core values below:

• Build and Extend Trust– Show respect and listen. Do what you say you will do. Be transparent and dependable.
• Keep it Human– Invest in relationships. Show empathy. Do right by others. Take care of yourself, your family, and each other.
• Own It– Become an expert in your role. Own the outcome. Finish what you start. Answer for the results.
• Differences Make Us Stronger –Respect Differences. Seek to include different perspectives. Learn from each other.
• Attitude is Contagious– Be fully engaged. Take pride in what you do. Spread your positivity. Courage. Energy. Passion. Purpose.

Duties and Responsibilities

• Directly own and be accountable for pipeline creation, progression, and ultimate closure of deals across all Promevo offerings.
• Develop and execute strategies to identify new opportunities within existing client accounts and drive upsell/cross-sell initiatives.
• Achieve and exceed aggressive revenue targets and key performance indicators (KPIs).

Client Relationship Management & Strategy:

• Develop and implement a comprehensive client relationship strategy to ensure deep and intimate engagement with strategic clients.
• Oversee and actively participate in routine business reviews (QBRs/EBRs) with key clients, demonstrating value, identifying needs, and expanding Promevo's footprint.
• Champion a client-centric approach throughout the organization, ensuring exceptional service delivery and client satisfaction.

Organizational Leadership & Operational Rigor:

• Lead, mentor, and develop a large team of client success professionals, fostering a high-performance, results-driven culture.
• Implement and maintain rigorous processes for pipeline management, forecasting, and reporting within the client success organization.
• Ensure consistent application of best practices for client engagement, deal progression, and sales methodology.
• Drive continuous improvement initiatives to enhance efficiency and effectiveness across all client success functions.

Partnership Development & Ecosystem Engagement:

• Cultivate and maintain excellent relationships with Google and other strategic partners, showcasing Promevo's capabilities and driving joint business development opportunities.
• Collaborate with partner organizations to develop and execute go-to-market strategies that accelerate pipeline growth and profitability.
• Represent Promevo as a thought leader and subject matter expert within the Google Cloud ecosystem.

Cross-functional Collaboration:

• Work closely with marketing, sales, solutions architecture, and professional services teams to ensure seamless client experiences and optimize revenue generation.
• Provide market feedback and client insights to inform product development and service offerings.
• Maximizing the value for customers while ensuring high profitability
• Uphold and demonstrate behavior consistent with our Core Values

Skills and Qualifications

• Bachelor's degree in Business, Technology, or a related field preferred
• 5+ years of progressive experience in client success, account management, or sales leadership roles within the cloud or technology services industry.
• Proven track record of consistently exceeding revenue targets and managing large, complex client portfolios.
• Demonstrated experience owning the full sales cycle from pipeline creation to deal close.
• Deep understanding of Google Cloud, Google Workspace, and associated professional services.
• Strong leadership skills with experience managing and developing large teams.
• Exceptional communication, presentation, and interpersonal skills with the ability to build rapport and influence stakeholders at all levels.
• Experience implementing and maintaining robust pipeline management processes and sales methodologies.
• Strong analytical skills with the ability to leverage data to drive decision-making.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving client needs and market conditions.

What Promevo Offers

• Paid major holidays
• Health, dental, and vision coverage
• Short term disability, long term disability & life insurance
• A competitive 401k package with employer match
• PTO and a healthy work/life balance
• Development and Training opportunities to help you grow

Promevo LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.