Director, Client Success

Affirm; Phoenix (AZ); Remote; USD 211,000 - 274,000; Full time

Job summary

A leading company in the financial technology space is seeking a Director of Client Success who will drive the adoption of their services across enterprise-level merchants. This pivotal role involves managing a team, building strategic relationships, and expanding into new markets. The ideal candidate will bring extensive customer-facing experience, strong negotiation skills, and a data-driven approach to decision-making.

Benefits

Health care coverage for you and your dependents

Flexible Spending Wallets for various expenses

Competitive vacation and holiday schedules

Employee stock purchase plan at a discount

Qualifications

• 7-15 years of enterprise customer-facing experience managing broad account portfolios.
• 3-5 years supervising account teams, including managers and individual contributors.
• Expertise in negotiating complex commercials and fostering strategic relationships.

Responsibilities

• Manage a portfolio of enterprise accounts against quarterly and annual targets.
• Foster long-term relationships with key partners and ensure customer satisfaction.
• Analyze partner performance and recommend programs to increase product adoption.

Skills

Relationship Management

Negotiation

Analytical Skills

Problem-solving

Communication

Job description

Join to apply for the Director, Client Success role at Affirm

Join to apply for the Director, Client Success role at Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As the Director of International Account Management, you will own teams responsible for driving the adoption of Affirm across enterprise-level merchants in various geographies. This position lives at the intersection of people and partner management and requires the ability to identify strategic opportunities; outstanding skills in relationship-building and program management; and, given the role’s high-profile nature, comfort in reporting out to executive audiences.

You will play a pivotal role in expanding Affirm to new markets. As such, an entrepreneurial spirit will be key to your success. You will need to establish best practices, scale teams and refine their structure, and be willing to work in a fast-paced environment where ambiguity is a constant.

This role reports to a Senior Director of Account Management.

What You'll Do

• Manage a portfolio of enterprise accounts against quarterly and annual targets
• Help foster strategic, long-term relationships with key partners. Manage customer health to ensure overall satisfaction and business results
• Frame strategic decisions and make recommendations
• Identify and prioritize goals, driving their execution to support Affirm’s long-term success in new markets
• Drive, oversee, and coach team members in commercial discussions and associated negotiations
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
• Drive alignment with other cross-functional leaders across various markets and time zones - including from Sales, Analytics, Product, Credit, and Marketing - to innovate and drive results
• Manage seven account managers, with room to expand
  
  

What We Look For

• 7-15 years of enterprise customer-facing experience, managing broad account portfolios
• 3-5 years of supervising account teams, including managers and individual contributors, as well as scaling teams
• Expertise negotiating complex commercials
• Strong relationship management skills, with the ability to influence outcomes and navigate large, matrixed merchant organizations
• Strong written and verbal communication skills; outstanding executive presence
• Excellent problem-solving and analytical abilities
• An obsession for getting the details right, balanced with a bias towards action over perfection
• Flexibility and willingness to travel internationally
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
  
  

Pay Grade - N

Equity Grade - 10

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000

USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
  
  

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Affirm by 2x

Get notified about new Director of Customer Success jobs in Phoenix, AZ.

Director, Enterprise Customer Relationship Management

Scottsdale, AZ $193,000.00-$318,000.00 2 days ago

Phoenix, AZ $150,000.00-$200,000.00 1 month ago

Director of Sales (Zone Director) Remote Available - Southwest

Phoenix, AZ $140,000.00-$160,000.00 2 weeks ago

Chandler, AZ $60,000.00-$75,000.00 1 week ago

Operations Manager, EDA Services & Customer Success

Phoenix, AZ $128,670.00-$231,600.00 1 week ago

Phoenix, AZ $95,000.00-$175,000.00 15 hours ago

Phoenix, AZ $54,000.00-$62,800.00 1 week ago

Phoenix, AZ $100,000.00-$175,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.