Director, Client Services (Remote)

Matter, LLC; St. Louis (MO); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Med & dental plans

HSA/FSA options

Disability insurance

Life insurance

401(k) with match

Paid holidays

Vacation & sick leave

Continuing education

Community involvement

Job summary

Matter Family Office is seeking a Director, Client Services to lead strategic planning and turn plans into action for high‑net‑worth families. You will supervise the client team, coordinate with outside advisors, and drive the delivery of the full service offering in line with each family’s vision and values.

You will partner with the engagement Partner, manage client relationships, and contribute to business development while guiding family wealth planning and tax strategies.

Qualifications

• Bachelor's degree required; advanced certifications preferred (CFP, CFA, CPA, MBA).
• 10+ years of client-facing financial services experience.
• Strong client service and relationship-building skills.
• Experience leading client teams and coordinating with external advisors.
• Travel for internal and client meetings as needed.

Responsibilities

• Lead meetings with clients and their key advisors to align on vision and strategy.
• Guide execution of wealth, tax, and family office plans for each client.
• Set client team priorities, delegate tasks, and coach junior staff.
• Support business development and engage in community leadership.
• Collaborate with Partners and external advisors to deliver full-service outcomes.

Job description

Matter Family Office is a multi-family office dedicated to helping families thrive for generations. Founded in 1990 and privately held, Matter provides family operations, wealth planning, investment management, family learning, and project management services to clients nationwide from offices in St. The Director, Client Services makes sure each assigned family experiences Matter's full service offering in a way that advances their vision and reflects their values. You lead strategic planning with each family and turn that plan into action, working with the engagement Partner, managing the client team, and building relationships with each family's outside advisors.

Key Responsibilities

• Lead meetings with clients and their key advisors, including estate attorneys, tax CPAs, and insurance advisors
• Guide execution of the family office, wealth, and tax strategies each family chooses
• Set client team priorities, delegate work, and manage and coach junior team members
• Help lead projects and firm initiatives, and engage in community leadership
• Support Partners in business development

Qualifications and Experience

• 10+ years in financial services, including client-facing experience
• ~ Wealth planning experience across investments, risk, estate planning, tax, and cash flow
• ~ Experience on a client team driving wealth planning alongside senior and junior colleagues
• ~ Experience building relationships with outside service providers
• ~ Strong client service skills and experience or interest in business development
• ~ Experience serving family office clients preferred
• ~ Bachelor's degree required; CFP, CFA, CPA, or MBA preferred
• ~ Some travel for internal and client team meetings

Matter offers medical and dental plans with HSA/FSA options, employer-paid disability and life insurance, a 401(k) with employer match, and 10 paid holidays plus competitive vacation and sick leave. We also support continuing education, career growth, and community involvement.

Matter Family Office is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by law. We are unable to sponsor work visas.