Director - Client Services (REMOTE)

Sedgwick; Kentucky; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading global claims management firm is seeking a Director - Client Services to strategically manage client accounts and ensure high levels of satisfaction. The ideal candidate will have extensive experience in client management, negotiation, and team leadership. This remote role offers flexibility and opportunities for professional growth within a dynamic environment.

Benefits

Flexible work schedule

Referral incentive program

Comprehensive benefits including medical, dental, and vision

401K on day one

Qualifications

• 10 years of related experience, including 2 years as an account manager or 5 years as an adjuster with 2 years in a supervisory role.

Responsibilities

• Determine account management strategies and ensure client satisfaction.
• Conduct pre-renewal visits and identify areas of potential dissatisfaction.
• Supervise personnel and ensure compliance with Quality initiatives.

Skills

Client management

negotiation

team leadership

Education

Bachelor's degree from an accredited college or university

CPCU, AIC and/or ARM or other related designation

Job description

Director - Client Services (REMOTE)

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.

• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.

• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

• Enjoy flexibility and autonomy in your daily work, your location, and your career path.

• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE

To determine account management strategies related to managed care client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide managed care program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides stewardship reporting to clients; identifying and educating clients on managed care issues and trends impacting programs.

• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.

• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.

• Negotiates changes or improvements to service plan.

• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.

• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.

• Resolves all major customer service issues.

• Identifies and solicits cross-selling opportunities.

• Participates in local insurance community through advanced education and affiliation memberships.

• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.

• Ensures compliance with all applicable Quality initiatives.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience

Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

TAKING CARE OF YOU

• Flexible work schedule.

• Referral incentive program.

• Career development and promotional growth opportunities.

• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.