Director, Client Services (Central)

StackAdapt; Town of Texas, Indiana (WI, WV, PA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading marketing technology company is seeking a Director of Client Services to manage a high-performing team of Account Managers. This role focuses on client relationship building and driving measurable campaign performance. Candidates should have extensive experience in media and programmatic advertising, as well as team leadership. StackAdapt promotes a remote-first culture, prioritizing candidates from specific states including Texas and Ohio.

Benefits

Highly competitive salary

Retirement/401K/Pension Savings globally

Comprehensive mental health care platform

Health benefits from day one

Work from home reimbursements

Robust training and onboarding program

Awesome parental leave program

Qualifications

• 5+ years of experience managing a team.
• 10+ years of experience in account management in the programmatic space.
• Strong analytical, communication, and management skills.

Responsibilities

• Guide a team of Account Managers for campaign management and performance optimization.
• Build relationships with key customers and act as a strategic consultant.
• Lead hiring, onboarding, and coaching of team members.

Skills

Media and programmatic advertising experience

Understanding of Real-Time Bidding (RTB)

Leadership skills

Customer support experience

Analytical skills

Communication skills

Solution-oriented mindset

Job description

Indiana; Michigan; Ohio; Texas; West Virginia

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

Director of Client Services (DCS), you’ll play a strategic role within StackAdapt’s Global Client Services team. Responsible for a regional territory, you will guide a high-performing team of Account Managers who are directly responsible for campaign management, performance optimization, and strategic recommendations. You’ll drive long-term client retention and growth by ensuring your team consistently delivers measurable performance. In this role, you’ll also represent your territory’s voice across the organization, lead high-impact initiatives, and contribute directly to both client success and internal innovation. As Director, Client Services, you will play a pivotal role in developing and growing relationships with senior client stakeholders, and provide a voice of the customer to the business.

StackAdapt is a remote first company, however we are prioritizing candidates located in Texas, Ohio, West Virginia, Indiana or Michigan for this role.

What you'll be doing:

• Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success.
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships.
• Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices.
• Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence.
• Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements.
• Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development.
• Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes.
• Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals.
• Serve as a key decision-maker in blueprint planning and organizational design for your team and territory.
• Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance.
• Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture.
• Travel as necessary for client meetings, team development, and key initiatives.

What you'll bring to the table:

• Extensive media and programmatic advertising experience
• Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy
• 5+ years of experience managing a team
• Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
• Experience supporting and growing customers across both brands and agencies
• Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
• 10+ years of experience in account management, planning, and execution in the programmatic space
• Strong analytical, communication, and management skills
• Passion for mentorship, team development, and creating a culture of excellence
• A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment
• Huge bonus if you've used StackAdapt!

StackAdapt’s Enjoy:

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

About StackAdapt

We\'ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We\'ve been awarded:

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