Director, Client Services

Kobie; Richmond (VA); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Job summary

A leading loyalty solutions provider seeks a Director of Client Services to oversee strategic client relationships and loyalty program delivery. This role requires a combination of strategic vision and operational excellence, involving responsibilities like managing budgets, mentoring teams, and navigating client dynamics. Candidates should have 10-12 years of experience in client services or loyalty marketing, strong communication skills, and a bachelor's degree. Join a collaborative environment that supports diversity and innovation.

Qualifications

• 10-12 years in client services, loyalty marketing, CRM, or enterprise program management.
• Proven ability to lead strategic accounts and manage senior client relationships.
• Exceptional communication, strategic thinking, and problem-solving skills.
• Experience managing budgets and driving growth.
• Ability to lead and inspire cross-functional teams.

Responsibilities

• Own client loyalty program strategy and performance.
• Build and maintain senior-level client relationships.
• Identify opportunities for organic growth and co-create enhancements.
• Partner with teams for seamless program execution.
• Manage account-level budgets and profitability.
• Mentor and develop team members.

Skills

Client services

Loyalty marketing

CRM

Strategic thinking

Communication

Problem-solving

Education

Bachelor’s degree

Advanced degree or relevant certifications

Job description

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Benefits

Discover more about our perks and benefits here.

Kobie is a values‑led organization where we believe that everyone is a leader, regardless of their position or role.

About The Team And What We'll Build Together

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross‑functional delivery, and champion innovations that create differentiated consumer experiences.

How You Will Make An Impact

Strategic Program Leadership

• Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs
• Translate insights into actionable recommendations that optimize program ROI and member engagement

Client Relationship Management

• Build and maintain senior‑level client relationships, acting as a trusted advisor
• Navigate organizational dynamics to anticipate challenges and proactively address risks

Growth & Innovation

• Identify opportunities for organic growth across services, technology, and analytics
• Co‑create enhancements with clients to maintain competitive advantage

Cross‑Functional Orchestration

• Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution
• Influence internal priorities based on client needs and market trends

Financial Accountability

• Manage account‑level budgets and profitability; forecast revenue and resource allocation

Team Leadership

• Mentor and develop team members; foster a culture of accountability and continuous improvement
• May lead direct reports or project teams depending on account scope

Market & Competitive Insight

• Monitor industry trends and competitor programs to inform strategic recommendations

What You Need To Be Successful

• 10‑12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail
• Proven ability to lead strategic accounts and manage senior client relationships
• Strong understanding of loyalty strategies, CRM platforms, and data‑driven engagement
• Exceptional communication, strategic thinking, and problem‑solving skills
• Experience managing budgets and driving growth within client portfolios
• Ability to lead and inspire cross‑functional teams in a fast‑paced environment
• Bachelor’s degree required; advanced degree or relevant certifications preferred
• Ability to travel up to 20%, with peak periods up to 35%

Who we are

As a trusted partner, Kobie delivers market‑leading, end‑to‑end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We do this with a strategy‑led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplace in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

A place for all

We celebrate and embrace diversity at Kobie!

Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

Ready to join us?

If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.