Director, Client Services

TRIAD COMMUNICATIONS INC; Cuyahoga Falls (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fitness + event stipends

Energetic atmosphere + fun culture

Job summary

A leading marketing agency is seeking a Director of Client Services to enhance client relationships and drive agency success. This role involves team leadership, project management, and representing the agency at events. Ideal candidates will have strong leadership skills and a proven track record in client management. If you thrive in a dynamic environment and are passionate about client satisfaction, we want to hear from you!

Qualifications

• 6+ years of experience in client relationship management.
• 2+ years in a supervisory or leadership role preferred.

Responsibilities

• Lead Client Services team and oversee client accounts.
• Cultivate key client relationships and maintain high-quality service.
• Manage various creative projects from inception to completion.

Skills

Leadership

Relationship Building

Organizational Skills

Project Management

Innovation

Job description

Elevate Client Experience & Agency Success

Are you a strategic thinker, relationship builder, and problem solver with a knack for keeping clients happy and teams thriving? TRIAD is looking for a Director of Client Services to lead our Client Services team, cultivate key client relationships, and drive agency success. If you’re ready to elevate the client experience, spearhead innovative processes, and be the go-to client whisperer, we want to hear from you!

Responsibilities

Team Leadership – Direct Client Services team, helping to problem solve, mentor, and strengthen the skills required for TRIAD’s continued success; Provide high-level oversight of all client accounts, identifying opportunities and forecasting challenges; Spearhead standard processes for leveraging new agency management software (FunctionPoint).

Client Relationship Building – Cultivate a portfolio of key client accounts, working to deepen and broaden the agency’s relationship with priority organizations of all sectors; Set and uphold the standard for high-quality client service for the agency.

Project Management – Provide structure and process for a variety of creative projects; Serve as a conduit between cross-functional TRIAD teams and clients; Facilitate and/or support all stages of a project from inception to fruition (i.e. proposals, estimates, quotes, timelines, deliverables, feedback, invoices, satisfaction).

Agency Ambassadorship – Maintain an understanding of TRIAD’s services, specialties, and unique value-adds, as a tool for proactively suggesting solutions to marketing challenges for current and potential clients; Support business development efforts, including writing proposals and Request for Proposal (RFP) responses; Represent TRIAD locally, regionally, and in the digital space to grow our brand and influence.

Requirements

• Practical leadership expertise fueled by a vision for individual, team, and agency growth
• Refined relationship-building chops with a demonstrated track record of deepening partnerships
• Excellent organizational skills and the ability to manage various projects simultaneously and with a high degree of detail orientation
• Curiosity, big thinking, and an eye for opportunities to innovate and improve
• Availability to represent TRIAD at meetings and events on nights and weekends, as needed

Experience

• 6+ years of experience in client relationship management, customer service, project management, fund development, and/or new business acquisition
• 2+ years in a supervisory or leadership role preferred
• Previous experience working at a full-service ad agency is a bonus, but not required
• Fitness + event stipends
• Energetic atmosphere + fun culture

To Apply

Please email your resume, salary requirements, and a bit about yourself to [e-mail] .We’re looking forward to meeting you!

About TRIAD

TRIAD is a full-service marketing and advertising agency, serving for-profit, non-profit, and public sector clients throughout the Midwest. Our team is creative on all sides, working collaboratively to make our clients look good by solving their marketing challenges. TRIAD is driven by our core values, and we hire for culture fit as much as for skill set.