Director, Client Service

Kantar Group; California (MO); Hybrid; USD 102,000 - 125,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental, Vision and benefits to cover…

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar Group is seeking a Director, Media Client Service to lead end-to-end research design and delivery for media effectiveness studies. You will translate business questions into rigorous research approaches and deliver story-driven recommendations that shape media strategy.

You will mentor teams, collaborate cross-functionally with product, data science, and operations, and guide senior clients with insights that drive decision-making and campaign learning agendas.

Qualifications

• Strong quantitative research methods including survey design and analysis.
• Direct experience in media effectiveness measurement and storytelling.
• Proven ability to lead client-facing engagements and mentor teams.

Responsibilities

• Lead end-to-end research design and delivery for media effectiveness studies.
• Translate client objectives into robust research frameworks for media strategy.
• Synthesize data into clear narratives with actionable recommendations.
• Guide measurement strategy and campaign learning agendas for senior stakeholders.
• Mentor and develop team members to elevate research rigor and consultative skills.
• Collaborate cross-functionally to deliver high-quality, integrated solutions.
• Identify new opportunities to support account growth and client development.

Skills

Quantitative research

Survey design

Media measurement

Client leadership

Storytelling

Team mentoring

Education

Bachelor's degree in marketing, business, social sciences, analytics

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Details

Title: Director, Media Client Service

Location(s): (Remote) California

About the Role

We're looking for a research-first, media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise (questionnaire design, methodology, analysis, and insight storytelling) with strong media measurement fluency (cross-platform brand lift, addressable/CTV, digital ecosystems, and modern measurement frameworks). You'll serve as a trusted advisor to senior client stakeholders, translating business questions into rigorous research approaches, and turning complex datasets into clear, story-driven recommendations that shape media strategy. You'll also mentor and elevate teams—setting the bar for research quality, analytical rigor, and consultative client leadership.

Primary Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Essential Knowledge & Experience

• 8-12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Kantar Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

Location: California, Work from HomeUnited States of America

The salary range for this role is $102,200 - $124,933 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.