Director, Client Partner

EPAM Systems; San Francisco (CA); On-site; USD 190,000 - 270,000; Full time

Job summary

EPAM Systems in San Francisco seeks a Director, Client Partner to manage a portfolio of strategic accounts, drive growth and client success, and orchestrate AI, cloud, and digital transformation initiatives across stakeholders.

You will map client initiatives to EPAM capabilities, build strong relationships with C-suite and cross-functional teams, and lead GTM efforts with sales to secure expansion opportunities while maintaining high client satisfaction.

Qualifications

• Proven experience managing technological accounts with growth and retention.
• Experience selling and managing transformation projects (digital, e-commerce, data analytics, cloud migrations, AI).
• Strong ability to position AI solutions within client contexts and business environments.
• Excellent communication and relationship-building skills across organizational levels.
• Strategic mindset to map client initiatives to solutions and identify growth opportunities.
• Business acumen to manage P&L and drive profitable account growth.
• Demonstrated ability to leverage AI in delivering Client Partner work.

Responsibilities

• Manage a portfolio of accounts with significant P&L responsibility across client orgs.
• Identify growth opportunities by mapping client initiatives to EPAM's capabilities.
• Collaborate with sales to develop GTM materials and outreach plans.
• Serve as the primary escalation point for client delivery issues and satisfaction.
• Position EPAM offerings against competitors, including AI, cloud, and digital transforms.
• Build cross-department opportunities by understanding client structures and stakeholders.
• Articulate the business value delivered through EPAM initiatives.

Skills

Portfolio management

Strategic relationship building

Executive communication

Growth strategy

AI solutions knowledge

P&L management

Job description

Drive strategic growth and client success as a Director, Client Partner at EPAM. You'll manage a portfolio of strategic accounts, identify expansion opportunities, and orchestrate solutions that address client challenges while building lasting partnerships across stakeholders.

EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.

Req#: 1027448822

Responsibilities

• Manage a portfolio of accounts with $15-25 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
• Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
• Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
• Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
• Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
• Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders
• Identify and articulate the business value delivered through EPAM's initiatives

Requirements

• Proven experience managing technological accounts with demonstrated success in account growth and retention
• Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, and/or AI implementations
• Strong understanding of how to position AI solutions within client environments and business contexts
• Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
• Strategic mindset with the ability to map client initiatives to appropriate solutions and identify growth opportunities
• Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction and business value
• Evident ability to leverage AI solutions in delivering Client Partner work

This Remote Position Cannot be Performed in New York City.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)

Applicants and Employees in Unincorporated Los Angeles County: The Los Angeles Fair Chance Ordinance (LAFCO) requires employers conducting criminal history checks for applicants or employees to state the job duties for which certain criminal history may have a direct, adverse and negative relationship. For this position, these job duties include: engaging with clients, employees, and other third-parties (including the general public); accessing company and client information, IT systems and infrastructure, assets, property, and products, including proprietary coding, programs, applications, and data; and appropriately handling such information, including company and client confidential and personal information. For this reason, certain criminal history may result in the withdrawal of a condition offer of employment. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LAFCO and the California Fair Chance Act.

EPAM welcomes all applicants and will consider qualified candidates with criminal history such as arrest and conviction records in a manner consistent applicable law, including the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring.

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.