Director, Client Integrations

Ensemble RCM LLC; Atlanta (GA); Hybrid; USD 112,000 - 168,000; Full time

Job summary

Ensemble Health Partners is seeking a Director, Client Integrations to lead onboarding, integrations, and transition efforts for healthcare clients. This role partners with Operations, Revenue Cycle, Client Services, Technology, and Implementation to ensure seamless client transitions and long-term success while aligning with corporate strategy.

The ideal candidate has deep healthcare operations, client onboarding, and project leadership experience, with the ability to travel up to 20%.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.
• Minimum of 3 years of leadership, consulting, project management, or implementation experience.
• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.
• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.
• Ability to travel up to 20% based on business and client needs.

Responsibilities

• Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.
• Serve as a primary operational partner throughout implementation and transition efforts.
• Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.
• Partner with operational leaders to develop post-integration action plans that support quality, productivity, client satisfaction, and financial performance.
• Support organizational readiness activities including training, communication, workflow design, and stakeholder engagement.
• Monitor implementation progress, operational performance, risks, and key milestones.
• Assist with the development and implementation of action plans related to operational gaps, client needs, and integration concerns.

Skills

Healthcare operations

Revenue cycle

Client integrations

Leadership

Project management

Education

Bachelor's degree

Tools

Epic

Cerner

Meditech

Power BI

Copilot

Job description

The Opportunity

Ensemble Health Partners is seeking a strategic and operationally focused Director, Client Integrations to lead client integration initiatives for new and existing healthcare clients. This role serves as a key partner between Operations, Revenue Cycle, Client Services, Technology, Implementation, and operational leadership teams to ensure seamless client transitions, operational readiness, alignment, and long-term success. The ideal candidate will bring deep expertise in healthcare operations, revenue cycle, client integrations, implementation, and relationship management. This leader will be responsible for guiding client integration activities, supporting operational transformation, identifying process improvement opportunities, and ensuring best practices are consistently implemented across client engagements.

Key Responsibilities

• Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.
• Serve as a primary operational partner throughout implementation and transition efforts.
• Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.
• Partner with operational leaders to develop post-integration action plans that support quality, productivity, client satisfaction, and financial performance.
• Support organizational readiness activities including training, communication, workflow design, and stakeholder engagement.

Operations & Implementation

• Provide leadership and direction throughout client onboarding, implementation, and integration activities.
• Collaborate with Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support successful client transitions.
• Monitor implementation progress, operational performance, risks, and key milestones.
• Assist with the development and implementation of action plans related to operational gaps, client needs, and integration concerns.
• Support transition activities to ensure operational teams are prepared for successful client onboarding and ongoing operations.

Revenue Cycle Optimization

• Analyze revenue cycle and operational performance indicators to identify root causes, risks, and opportunities for improvement.
• Partner with Revenue Cycle teams to improve operational performance, client outcomes, and efficiency.
• Assist clients and internal teams with workflow redesign, process improvements, and operational transformation initiatives.
• Support implementation of automation, reporting, and technology solutions that improve operational performance and the client experience.

Relationship Management

• Build trusted partnerships with client stakeholders, operational leaders, implementation teams, and cross-functional partners.
• Act as a strategic advisor regarding client integrations, operational readiness, and transition planning.
• Present operational updates, implementation progress, risks, and recommendations to leadership teams.
• Facilitate effective communication between internal and external stakeholders throughout implementation and integration activities.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.
• Minimum of 3 years of leadership, consulting, project management, or implementation experience.
• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.
• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.
• Strong understanding of healthcare operations and the ability to identify and address operational risks and opportunities.
• Demonstrated ability to lead complex projects and influence stakeholders across multiple departments.
• Ability to travel up to 20% based on business and client needs.

Preferred Qualifications

• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
• Experience with Epic, Cerner, Meditech, or other major healthcare platforms.
• Background in revenue cycle operations, implementation, project management, or client services.
• Experience managing client‑facing healthcare operations.
• Knowledge of AI‑enabled tools, automation technologies, Power BI, Copilot, or workflow optimization solutions.
• Experience supporting multi‑state or national healthcare operations.

Location Requirement

This is a remote position with up to 20% travel based on business and client needs.

Compensation

This position pays between 111,800.00 - 167,700.00

Company Culture & Values

Join an award‑winning company Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025 Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021‑2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024 Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023 Energage Top Workplaces USA 2022‑2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023‑2024 Innovation Work‑Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble Legitimate Ensemble Recruiters will only contact you from an email address ending in “@ensemblehp.com.” Don’t fall victim to fake job postings from fraudsters posing as Ensemble Human Resources personnel. Ensemble will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world‑class service.