Director, Client Insights and Reporting

Haymarket; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health plans

401(k) matching

Life insurance

Tuition reimbursement

Work from Anywhere (3 weeks)

Job summary

Haymarket Media, Inc. in New York, NY seeks a Director, Client Insights and Reporting to lead a growing Data and Analytics team focused on key client accounts.

You will work directly with clients on requirements, mentor staff to achieve operational excellence, and partner with Analytics to drive insightful, accurate reporting. The role reports to the Head of Data Analytics & Insights and operates on a hybrid schedule with three in-office days as needed.

Qualifications

• 7–10 years in a client-facing role within the digital health space.
• Bachelor's degree in related field.
• Knowledge of the HCP NPP landscape preferred.
• Excellent customer service and leadership skills.
• Deep understanding of media performance data.
• Strong troubleshooting, attention to detail, and multitasking.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Act as client-facing SME and lead meetings to drive outcomes.
• Oversee reporting and data success for assigned client portfolio.
• Partner with Haymarket business units to define success and consistency.
• Work with clients and internal teams to optimize measurement and analytics engagements.
• Mentor a team of client reporting, audience insights and analytics staff.
• Develop KPIs to inform business leaders and decision making.
• Collaborate to improve analytics processes and data integration.

Skills

Client facing

Leadership

Media performance

Troubleshooting

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

Director, Client Insights and Reporting

Haymarket Media, Inc. is seeking a Director, Client Insights and Reporting to join the team. This position reports to the Head of Data Analytics & Insights and is located in our New York, NY office on a hybrid work schedule; three (3) days in office depending on business needs.

Job Overview:

The Director, Client Insights and Reporting will lead and mentor a growing team of Data and Analytics professionals focusing on a set of key client accounts. Focused on ensuring that our Customers are delighted by the depth, quality and frequency of reporting, this individual must be extremely comfortable working directly with Clients on requirements. Additionally, they should be proactive in establishing processes for pivoting requirements as needs evolve. Once clearly defined, this person will mentor a team towards operational excellence with an eye towards customer satisfaction. Whether the Customer is internal or external, accuracy and meaningful application of results should be top of mind.

Role & Responsibilities:

• Act as client-facing subject matter expert with the ability and experience to lead a meeting and drive an outcome
• Responsible for the reporting and data focused success of assigned client account portfolio, including all related internal business units
• Act as a strategic partner with Haymarket business units to define what success looks like and identify/create consistency when possible
• Work closely with clients and internal teams, including Analytics, to identify opportunities for optimization, measurement improvements, and additional analytics engagements
• Mentor, grow and evolve a junior team of client reporting, audience insights and analytics staff into a center of excellence
• Work with the Analytics team to create KPIs that delight the business leaders to make informed decisions
• Partner with cross-functional teams to improve analytics processes, data integration, and measurement consistency across client portfolios
• Align closely with Data Engineering and BI Developers to troubleshoot data discrepancies

Qualifications:

• 7-10 years direct experience in a client-facing role within the digital health space
• Bachelors degree in related field
• Knowledge of the HCP NPP landscape preferred
• Excellent customer service skills and demeanor
• Strong management, mentorship, leadership skills
• Deep understanding of media performance data
• Ability to handle technical troubleshooting with perseverance and patience
• Superb attention to detail and ability to produce accurate and thorough work
• Ability to multitask, juggle priorities, pivot frequently and tackle urgent work when needed
• Ability to critically think and problem solve quickly

What We Offer:

• A competitive compensation package
• The salary range for this position is $130,000–$150,000. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
• Paid annual vacation, holiday and sick time off
• Comprehensive health plans including medical, dental and vision
• Competitive 401(k) investment options and generous company matching program
• Life insurance
• Commuter benefits
• Employee referral awards
• Tuition reimbursement
• Training opportunities through industry-recognized programs
• A creative and passionate workplace and a fun, collaborative team environment
• Three Week “Work from Anywhere” benefit, to ensure work life balance

About Haymarket:

Haymarket Media, Inc. is an award-winning specialist content and information company. With more than 30 market-leading media brands, Haymarket offers unmatched expertise and insight through balanced, relevant, original content across a spectrum of media channels. Haymarket is home to highly regarded health care professional brands such as The Clinical Advisor, Dermatology Advisor, and MPR (Medical Professionals Reference) among a portfolio of HCP-focused, specialty-specific websites, as well as the esteemed business media titles including PRWeek, MM+M (Medical Marketing and Media), Campaign and McKnight’s Long-Term Care News.

Haymarket Media, Inc. is the US division of Haymarket Media Group. Haymarket Media Group is a privately-owned media, data and information company, shaping a better future with remarkable content for specialist audiences across the world. The company has 1,300 employees across offices in the UK, US, Canada, Hong Kong, Singapore, India, Germany and the Netherlands. Haymarket’s portfolio consists of more than 70 market-leading brands including Campaign, Third Sector, What Car?, MyCME and Asian Investor. Through live, digital, print, education, data, tech services, video and audio, Haymarket’s brands inspire, inform and empower clients and communities internationally. As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.

An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.

Beware of fraudulent activity where individuals are contacting job seekers claiming to represent Haymarket Media. Please note that only emails from @haymarketmedia.com are legitimate. When applying for roles with Haymarket Media, you will receive an email directly from a member of the Talent Acquisition team or communication through LinkedIn.

You can view our open positions on our website US careers section: www.Haymarket.com

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