Director, Client Community & Experiences

Foundant + smartsimple; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Tuition reimbursements

Lifestyle reimbursements

Mindfulness initiatives

Flexible PTO

Job summary

Foundant is seeking a dynamic leader to grow and sustain the client community across philanthropy, nonprofits, and related sectors. You will design programs that connect clients, share expertise, and drive meaningful impact in the broader ecosystem.

You will convene events, digital communities, and advisory groups, build an engaged advocate network, and collaborate with cross-functional teams to align strategy and measurement.

Qualifications

• Experience in philanthropy/nonprofits or social good, with understanding of sector issues
• Proven track record building communities, networks, events, or engagement strategies
• Strong relationship-building and facilitation with practitioners, partners, clients, and leaders
• Strategic thinking with ability to turn ideas into programs and results
• Collaborative leadership with ability to influence across teams
• Curiosity and listening skills, belief in peer learning
• Comfort using client insight and data to measure impact

Responsibilities

• Lead client community strategy to connect, learn, share expertise, and build relationships.
• Bring clients and sector leaders together through events and digital communities.
• Build and activate client advocate network; enable mentors, stories, references, and referrals, and product input.
• Connect community across client experience into a cohesive journey.
• Shape Foundant's sector presence; set community strategy and standards for events.
• Lead client communications planning with cross-functional teams.
• Measure and strengthen impact using client insights and data.
• Perform other duties as assigned.

Skills

Nonprofit sector

Community building

Relationship skills

Strategic thinking

Collaborative leadership

Listening skills

Data-driven

Job description

Foundant is seeking a dynamic leader to grow and sustain the client community across philanthropy, nonprofits, and related sectors. You will design programs that connect clients, share expertise, and drive meaningful impact in the broader ecosystem.

You will convene events, digital communities, and advisory groups, build an engaged advocate network, and collaborate with cross-functional teams to align strategy and measurement.