Director, Community and Client Events

Foundant + smartsimple; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Tuition reimbursements

Lifestyle reimbursements

Mindfulness initiatives

Flexible PTO

Job summary

Foundant is seeking a dynamic leader to grow and sustain the client community across philanthropy, nonprofits, and related sectors. You will design programs that connect clients, share expertise, and drive meaningful impact in the broader ecosystem.

You will convene events, digital communities, and advisory groups, build an engaged advocate network, and collaborate with cross-functional teams to align strategy and measurement.

Qualifications

• Experience in philanthropy/nonprofits or social good, with understanding of sector issues
• Proven track record building communities, networks, events, or engagement strategies
• Strong relationship-building and facilitation with practitioners, partners, clients, and leaders
• Strategic thinking with ability to turn ideas into programs and results
• Collaborative leadership with ability to influence across teams
• Curiosity and listening skills, belief in peer learning
• Comfort using client insight and data to measure impact

Responsibilities

• Lead client community strategy to connect, learn, share expertise, and build relationships.
• Bring clients and sector leaders together through events and digital communities.
• Build and activate client advocate network; enable mentors, stories, references, and referrals, and product input.
• Connect community across client experience into a cohesive journey.
• Shape Foundant's sector presence; set community strategy and standards for events.
• Lead client communications planning with cross-functional teams.
• Measure and strengthen impact using client insights and data.
• Perform other duties as assigned.

Skills

Nonprofit sector

Community building

Relationship skills

Strategic thinking

Collaborative leadership

Listening skills

Data-driven

Job description

_ What You’ll Do: _

• Lead our client community strategy, creating ways for clients to connect, learn, share expertise, and build relationships that strengthen their work and the broader sector

• Bring clients and sector leaders together through flagship events, peer learning, smaller convenings, advisory groups, and digital communities

• Build and activate our client advocate network, creating opportunities for clients to mentor, share stories, provide references and referrals, advise Foundant, and contribute to product development

• Connect community across the client experience, bringing together events, education, digital communities, communications, and in-product experiences into a cohesive journey

• Shape Foundant’s presence in the sector, setting the community strategy and standards for conferences, sponsorships, partnerships, and other industry gatherings

• Lead client communication planning, aligning cross-functional teams around a coordinated strategy and calendar

• Measure and strengthen community impact, using client insights and data to guide priorities, investment, and continuous improvement

• Perform other duties as assigned

_ What You’ll Need: _

• Significant experience in philanthropy, nonprofits, associations, community building, or the broader social good sector, with a strong understanding of the people and issues shaping the field

• A track record of building communities, networks, events, or engagement strategies that create measurable value

• Strong relationship-building and facilitation skills, with the ability to engage practitioners, partners, clients, and senior leaders

• Strategic thinking paired with the ability to turn ideas into experiences, programs, and results

• A collaborative leadership style and the ability to influence across teams and organizations

• Curiosity and strong listening skills, grounded in a belief in the value of people learning from one another

• Comfort using client insight and data to measure impact and guide decisions

_ How We’ll Measure Success: _

• Community health: reach, engagement, repeat participation, and contribution

• Client value: connection, learning, experience, and satisfaction

• Advocacy: client contribution, referrals, recommendations, and participation

• Business impact: influence on retention, expansion, referrals, and brand affinity

_ What You’ll Bring to our Team Dynamics: _

• Strategic Thinking: Translates the potential of community into a focused strategy that creates greater connection, learning, and value for clients and the sector

• Collaboration & Learning: Builds trusted relationships and brings people together across teams, clients, and the sector to learn and create shared value

• Decision-Making: Combines client insight, sector knowledge, and data to make clear choices about priorities and investment

• Performance Advancement: Defines meaningful outcomes, measures progress, and strengthens the strategy based on what we learn

• Change Management: Creates clarity and alignment as the strategy evolves, helping others understand where we’re going and why

_ Why You’ll Love Working at Foundant: _

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you’ll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [e-mail].