Director, Client Advice & Management

Adelphi Group; United States; On-site; USD 130,000 - 150,000; Full time

Job summary

Initiative is seeking a Director, Client Advice and Management in the United States to support the Group Director in delivering best-in-class solutions for Initiative clients. You will lead the Client Advice and Management team, manage client relationships, and ensure flawless execution and KPI delivery across SBUs.

You will guide proposals, coordinate with partner agencies, and oversee budgeting, reporting, and billing while mentoring a growing team to drive senior client outcomes.

Qualifications

• Experience in Marketing, Advertising or Media.
• Experience leading, managing and developing a staff.
• Ability to drive projects end-to-end with strong project management.
• Background in consulting, marketing, advertising or integrated communications.
• Pharma client experience is a plus.

Responsibilities

• Day to day driver and quality manager of the Client Advice and Management team
• Manages all communications in a timely manner, with no request going unnoticed.
• Contribute to and author client proposals, recommendations and points of view; leads, issues, and conducts weekly client meeting
• Build relationships with day to day leads on the client side, as well as with clients’ partner agencies
• Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
• Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
• Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
• Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
• Develop your client advice team through performance management and giving consistent feedback
• Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores

Skills

Marketing/Advertising/Media

Staff management

Relationship building

Project management

Consulting/Integrated comms

No degree required

Senior experience

Leadership & presentation

Commercial acumen

Pharma experience

Job description

Agency:

Initiative

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Position Overview
The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.

You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients’ business and are an authority on Initiative and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client’s goals. The Director “makes the trains go” – and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.

Responsibilities
Day to day driver and quality manager of the Client Advice and Management team

Manages all communications in a timely manner, with no request going unnoticed.

Contribute to and author client proposals, recommendations and points of view; leads, issues, and conducts weekly client meeting

Build relationships with day to day leads on the client side, as well as with clients’ partner agencies

Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns

Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion

Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads

Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs

Develop your client advice team through performance management and giving consistent feedback

Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores

Required Skills and Experience
Experience in Marketing, Advertising or Media

Experience leading, managing and developing a staff

Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors

Ability to drive projects from conception to completion; strong project management experience

Background in consulting, marketing, advertising or integrated communications

Initiative does not require candidates to have a college degree

Desired Skills and Experience
7+ years’ relevant experience with 4+ years’ management experience

Strong leader, presenter and packager of opportunities

Strong commercial acumen

Prior experience on a pharmaceutical client
130,000.00 - 150,000.00

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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For US Job Seekers:

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