Claims Consulting Director (Liability Construction Defect)

01460 Continental Casualty Company; Town of Florida (NY); Hybrid; USD 97,000 - 189,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Comprehensive benefits package

Job summary

CNA is seeking a senior claims leader to manage the most complex liability construction defect claims and to set strategy with senior leadership. This role requires extensive expertise in coverage, liability, and damages, with nationwide scope and a flexible hybrid work model.

The ideal candidate will bring at least 10 years of claims experience, strong leadership, and the ability to guide large teams and external counsel in high-stakes matters.

Qualifications

• Bachelor's degree or equivalent required; professional designations preferred.
• Strong claims resolution, negotiation and communication skills.
• High-level analytical ability and ability to manage multiple complex projects.

Responsibilities

• Manages the most complex investigations of claims, including coverage defenses, liability and damages exposures.
• Determines if a major claim should be settled or litigated and implements an appropriate strategy.
• Effectively manages loss costs and claim expenses on major claims.
• Directs all types of investigative activity or litigation on major claims and ensures timely reserves.
• Collaborates with staff counsel or panel attorneys on discovery and litigation strategy.
• Negotiates the most complex settlements to drive cost-efficient outcomes.
• Mentors junior staff and contributes to training and policy development.

Skills

Claims resolution

Negotiation skills

Communication skills

Analytical thinking

Education

Bachelor's degree or equivalent

Professional designations preferred

Tools

MS Office

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Individual contributor responsible for the overall management of the most complex liability construction defect claims. Recognized as the most senior technical expert in the interpretation of complex or unusual policy coverages in area of expertise. In conjunction with senior level management, works within assigned limits of the broadest authority on assignments requiring the highest degree of technical complexity and coordination. Has national or company-wide scope of responsibility within specialty area. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

JOB DESCRIPTION: Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Manages the most complex investigations of claims, including coverage defenses, liability and damages exposures.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses on major claims.
• Directs all types of investigative activity or litigation on major claims and ensures adequate and timely reserves are set.
• Consults and collaborates with staff counsel or panel attorneys regarding discovery and litigation strategy.
• Directs and may engage in the negotiation of the most complex settlement packages to drive cost effective and timely settlements.
• Makes recommendations to and participates with senior management and business leaders in the development and implementation of claims policy and business strategy.
• Actively pursues and identifies ways to reduce inefficiencies in claims processes.
• Utilizes oral presentation and writing skills to escal or efficiently communicate appropriate exposures to senior claims management and other internal business partners, as needed.
• Keeps current on state/territory regulations and issues industry activity and trends.
• May represent company in industry trade groups or other important events involving external business partners and clients.
• Mentors and guides less experienced claims staff and other functional areas.
• Contributes to the development of claim training.
• Responsible for special claims projects and presentations.
• Identifies trends in complex claims and settlement strategies and communicates to senior management.

Reporting Relationship: Director or above.

Skills, Knowledge and Abilities

• The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Excellent communication, negotiation and presentation skills.
• Ability to effectively interact with all levels of CNA's internal and external business partners.
• Excellent analytical and problem solving skills, with the ability to manage multiple projects.
• Ability to exercise independent judgment to effectively evaluate and handle ambiguous situations and issues as well as analyze, distill and communicate important aspects of them succinctly.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software and company systems.
• Ability to embrace change and value diverse opinions and ideas.
• Effectively manages multiple projects.
• Ability to articulate complex claim facts, issues and analyses in concise presentations to business partners and management as well as in internal reports.

Education and Experience

Bachelor's degree or equivalent experience. Professional designations preferred. Typically a minimum 10 years claims experience with proven track record of success.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

CNA utilizes AI-enabled technology during the recruiting process.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.