Director, Chapter Revenue Advisor

Make-A-Wish America; Phoenix (AZ); Hybrid; USD 115,000 - 136,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with match

Paid holidays

Volunteer days

Laptop provided

Job summary

Make-A-Wish America is seeking a Chapter Revenue Advisor to drive revenue growth across a portfolio of chapters. You will lead donor engagement, moves management, and major gifts strategies while collaborating with national offices to scale fundraising programs.

The role requires 5–7 years in fundraising with a focus on major gifts, strong CRM skills, and the ability to coach staff and volunteers. Remote work is supported; occasional travel may be required.

Qualifications

• Bachelor’s degree in Non‑Profit Management, Marketing, Communication, Business or related field; Master’s degree preferred.
• Minimum of 5–7 years of fundraising/development experience with major gifts focus.
• Strong interpersonal skills with donors, volunteers and executive team members.
• Experience with Salesforce or other CRM fundraising databases required.
• Strong knowledge of Microsoft Office applications and computer skills.

Responsibilities

• Implement the defined service model for a portfolio of chapters through strategy discussions and donor meetings.
• Drive enterprise revenue growth with a focus on YOY gains for portfolio chapters.
• Lead local development plans aligned with enterprise strategies.
• Maintain knowledge of Revenue initiatives and resource chapter participation.
• Support chapters in achieving fundraising KPIs and major gifts metrics.
• Convene fundraisers and leaders from chapters for regular exchanges.
• Foster donor-centric fundraising and a culture of philanthropy.
• Design and deliver training aligning the enterprise around shared vision.

Skills

Fundraising strategy

Major gifts

Donor relationships

Data analysis

Change management

Executive communication

Time management

Education

Bachelor’s degree

Master’s degree preferred

Tools

Salesforce

PowerBI

MS Office

Job description

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary:

The Chapter Revenue Advisor (CRA) is a leader in enterprise-wide efforts to realize the full revenue potential of Make‑Wish. The CRA promotes the enterprise-wide vision and strategy for revenue growth. The CRA is a subject‑matter‑expert on fundraising and will partner with chapters to implement best practices at a local level—such as specific steps to increase revenue, develop talent, establish accountability, utilize the CRM database, engage donors, and build capacity. The CRA manages a portfolio of chapters according to a standard service model.

Knowledge and Abilities:

• Sales management expertise and advanced experience leveraging data, change management, and coaching to establish accountability, drive activity, and yield revenue growth
• Subject‑matter expertise in metrics‑driven fundraising, including high‑volume, fast‑paced, scalable programs focused on growth
• Demonstrated track record of effective revenue generation through a personal one‑on‑one solicitations from individuals through the fundraising process; including closing multiple gifts at the $10K+ level while achieving revenue goals of $500K+and ability to advance the capability, capacity and confidence of others to achieve same
• Demonstrated track record of leading change which resulted in revenue growth
• Displays executive presence through exceptional interpersonal and written communication skills
• Manages own time effectively and manages in all directions as appropriate
• Can clearly articulate the mission, vision and sense of urgency of the organization while matching them with interest of donor

Duties and Responsibilities:

• Implement the defined service model for a portfolio of chapters serving chapter leadership, fundraisers, and major gifts officers through strategy discussions, moves management sessions, donor meeting preparation, solicitation preparation, and lead generation
• Drive revenue growth enterprise-wise, with focus on achieving YOY revenue growth goals for portfolio chapters
• Lead portfolio chapters implementation of local development plans and in alignment with local and enterprise‑wide strategic plans
• Maintain knowledge of Revenue department initiatives, identify opportunities for chapters, and resource chapter participation
• Support chapters in achieving fundraising KPIs and metrics for advancing relationship‑based fundraising in major gifts, foundations, and corporate channels, contributing to collaborative fundraising with the national office, and donor stewardship
• Convene fundraisers and leaders from portfolio chapters for regularly scheduled gatherings to exchange ideas and workshop challenges
• Foster creativity, collaboration, donor‑centric fundraising, and a culture of philanthropy and growth across chapter and national office partners
• Participate in design and delivery of training programs that align the enterprise around a shared vision, strategy, and playbook
• Identify emerging fundraising talent for career development
• Source and develop templates, tools, and best practices from chapters for inclusion in the enterprise‑wide library of turnkey resources
• Collaborate with one or more of the following national departments: CRLs, Integrated Marketing, Corporate, Leadership Gifts, Revenue Operations, Planned Giving, and Brand
• Train and support chapter staff in database management best practices (portfolio management, moves management, prospecting)
• Support chapter in revenue reporting and tracking through the use of Salesforce database and PowerBI tools
• Partner with RAN (Revenue Advancement Network) Council to share best practices and support enterprise‑wide training on various fundraising topics.
• Perform other related job duties, as assigned

Qualifications:

• Bachelor’s degree in Non‑Profit Management, Marketing, Communication, Business or related field. Master’s degree preferred
• Minimum of 5-7 years’ experience in Fundraising/Development, with a focus on major gifts
• Strong interpersonal skills with donors, volunteers and executive team members
• Experience with Salesforce or other Customer Relationship Management (CRM) fundraising databases required
• Strong knowledge of Microsoft Office applications and computer skills is required

Work Environment:

• Ability to thrive in a remote work environment.
• Travel may be required for internal and external meetings, up to 20%.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

This Role's Hiring Range: $115,264 USD - $135,605 USD

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24" monitor, and a docking station/adaptor to new hires

Time Off

• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave

Also...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email [e-mail]. We are happy to review your needs.