Director - Cash Operations

Hard Rock Hotel & Casino Ottawa; Rockford (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Hard Rock Casino Rockford seeks an experienced leader to oversee all Cage, Count and Credit operations, directing cash handling, counting, and credit activities to optimize efficiency, revenue, and profits. The role requires strong regulatory knowledge and team leadership in a fast-paced casino environment.

Responsibilities include staffing oversight, fraud prevention, training, budgeting, and implementing standard procedures across Cash Ops, Count Ops, and Casino Credit to support the company’s

Qualifications

• At least 5 years’ experience in the casino industry with a 4-year degree in a related field or equivalent work experience.

Responsibilities

• Oversee all operations for the Cage and Credit departments; direct cash, count and credit activities to maximize revenues and profits.
• Direct labor management and staffing per department policy; ensure compliant FTE levels and cost control.
• Maintain knowledge of Gaming regulations and Title 31; oversee fraud prevention and credit scams.
• Develop training procedures for supervising, cashiering and clerks; manage scheduling and payroll issues.
• Create and implement standard operating procedures for Cash Ops, Count Ops and Casino Credit.

Education

4-year degree in a related field or equivalent work experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for overseeing all operations for the Cage and Credit departments; directs and coordinates cash, count and credit operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)

• Develop and oversee execution of company and property objectives and goals related to the Cage, Count and Credit.

• Direct smooth, efficient, cost-effective operations including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, creating adjustments whenever possible, and monitoring compliance of full-time equivalents (FTEs) per department policy.

• Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations.

• Oversee staff knowledge of fraud prevention and credit scams.

• Oversee quality hiring, training, and succession planning processes.

• Direct operational functions consistent with approved budgets.

• Oversee and monitor department expenses regarding daily operations and payroll.

• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.

• Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position.

• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

• Work with casino executives, hosts, and the Credit department for the benefit of customers.

• Oversee guest service standards which are consistent with the property’s standards and brand attributes; respond to and resolve guest and/or employee complaints on time and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

• Develop employee training procedures relating to supervising, cashiering, and clerks.

• Oversee and coordinate scheduling, staffing, and ensure resolution of payroll issues.

• Create and implement standard operating procedures for Cash Ops, Count Ops and Casino Credit.

• Has credit authority as outlined in our Credit Policy.

• Ability to enroll patrons.

• Ongoing review of efficiencies in the process and procedures.

• Ability to perform all functions in Cash Ops and Credit.

• Assistance with variance resolution and reporting.

• Responsible for ensuring asset security in Cash Ops.

• Partner with all Casino Operational areas, ensuring great communication.

• Create, implement, and direct new functionality as introduced and compliant.

• Appropriate reporting to the IGC as outlined in Illinois Gaming Commission regulations.

• Ensure the department is compliant with internal controls, standard operating procedures, and AML/Title 31 regulations.

• In an emergency, may assist in the drop and count process; however not buy the drop on the same gaming day.

• Adheres to all Illinois Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year-for-year basis)

At least 5 years’ experience in the casino industry with a 4-year degree in a related field or equivalent work experience is strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass a background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• State and local tax laws, gaming laws, and banking regulations.
• Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to set clear direction for the department to ensure the successful execution of the strategic plan.
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct actions of subordinates.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within the department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skilled in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight regarding their respective roles in achieving the business strategy.
• Stand 80% of the time in a noisy and fast-paced environment.

The above information in this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment-related matters.

Pay Range:

$110,000 - $160,000/