Director Case Management

HCA Healthcare; Marion (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing support

401(k) match

Stock Purchase Plan

Tuition assistance

Fertility benefits

Legal counseling

Discounts

Job summary

Mission Hospital McDowell, part of HCA Healthcare, is seeking a Director of Case Management to lead the department, align patient care with discharge planning, and coordinate across hospital teams. The director will oversee operations, staffing, and performance improvement initiatives.

The ideal candidate holds a Bachelor's in nursing or health administration, a Master's preferred, RN or LCSW preferred, and 3+ years in case management with leadership experience.

Qualifications

• Bachelor's degree required.
• Master's degree in Nursing, Health Administration, or Business Administration preferred.
• RN or LCSW credentials preferred; travel not required.
• 3+ years in hospital case management; 2+ years in leadership preferred.
• Based at Mission Hospital; travel 2–3 times weekly.

Responsibilities

• Directs and evaluates departmental operations, including CM model, staffing and technology use to hit performance goals.
• Allocates resources to staff the department to meet productivity and quality targets.
• Oversees CM core functions and practice within the department.
• Ensures care coordination and discharge planning processes are timely and well documented.
• Collaborates with CFO and Division CM Leader to meet goals and expectations.
• Assesses performance and implements sustainability improvements using data.
• Ensures compliance with policies and SOPs.
• Builds relationships with CMO, CNO, ancillary leaders, Ethics, Compliance and Legal.
• Performs other duties as assigned; adheres to Code of Conduct and Values.
• Maintains executive presence and drives change across stakeholders.

Skills

Leadership

Communication

Change management

Stakeholder collaboration

Education

Bachelor's Degree

Master's degree in Nursing/Health Admin/Business Admin (preferred)

RN or LCSW preferred

Job description

This position is incentive eligible.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director Case Management today with Mission Hospital McDowell.

Job Summary And Qualifications

The Facility Case Management Director has the overall responsibility for managing and coordinating department activities. The Director ensures staff compliance with organizational policies and external regulatory agencies and takes leadership responsibility to coordinate the integration of the department's patient care and discharge planning processes with related hospital departments and external agencies to ensure continuity of care and optimal clinical resource utilization. The Director has oversight for all aspects of daily hospital case management operations and is accountable for achieving established outcomes through actively engaging interdisciplinary teams and external stakeholders. The Director is a registered nurse with responsibility for all operational aspects of the department. This position requires an executive presence and candidates must possess excellent communication and presentation skills, proven motivational capabilities, and a demonstrated accomplishment record of delivering results and attaining goals. This position is a subject matter expert in case management that requires solid leadership, trust building, team building, as well as change management skills to ensure success of the department and case management initiatives. This position requires an individual who is a self-starter and has the ability to manage multiple priorities, work with minimal supervision on projects and activities, and demonstrate tact and diplomacy in situations of conflict and controversy. This individual must be able to adapt quickly to change and coordinate efforts across multiple stakeholders.

Responsibilities

• Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
• Allocates resources to effectively staff department and meet productivity and quality goals.
• Responsible for oversight of CM core functions and practice.
• Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
• Assesses and improves the department’s performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
• Ensuring compliance with policies and SOP.
• Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need

• Bachelors Degree
• Master's degree in Nursing, Health Administration, or Business Administration, preferred
• (RN) Registered Nurse, or (LCSW) Clinical Social Worker, (RN) Registered Nurse preferred
• No Travel Required
• 3 years experience in overall acute care Hospital Case Management, preferred
• 2+ years experience in case management leadership, preferred
• Home Base: Mission Hospital. Travel 2-3 times a week

Benefits

Mission Hospital McDowell, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.