Director, Care Coordination

University Health; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

University Health is seeking a departmental leader to oversee daily operations and guide staff in care coordination and transitions of care. You will develop programs to support inpatient and post-discharge services, working with community resources to address social and environmental needs of patients and families.

The role emphasizes improving patient experience, quality, and alignment with the health system’s strategic plan, requiring strong collaboration with leadership and frontline teams.

Qualifications

• Bachelor’s degree in nursing, social work, or health science related field required.
• Master’s degree in nursing, social work, business, communications, or health science related field strongly preferred.
• A minimum of three years’ experience in case management/care coordination is required.
• A minimum of three years recent management experience is required.
• Previous nursing or social work clinical inpatient experience is required.
• Additional experience in outcomes, case management, care coordination, transitions of care, utilization management, and managed care is preferred.

Responsibilities

• Provides leadership to assigned staff to meet department operational needs.
• Oversees daily department operations and coordinates activities.
• Develops programs to support in-patient care coordination and transitions of care with community resources.
• Communicates findings and initiates needed changes with leadership.
• Fosters a culture of excellence regarding patient experience and quality system wide.
• Supports the University Health strategic plan.

Education

Bachelor’s degree in nursing, social work, or health science related field

Master’s degree in nursing, social work, business, communications, or health science related field

Job description

Under the direction of the Vice President or designee, is responsible for the daily operations of the department and other ancillary functions within University Health. Provides leadership to assigned staff in order to accomplish department operational needs. Coordinates activities and provides support as needed. Develops and oversees programs to support in-patient care coordination and guides transitional services post hospital discharge with community based resources to support the social and environmental needs of the patients and their families. Identifies opportunities for improvement based on best practice and proactively reaches out to appropriate leadership to communicate findings and initiate needed changes. Provides strong leadership to foster and promote a comprehensive culture of excellence regarding patient experience and quality system wide. Promotes the University Health strategic plan.

EDUCATION/EXPERIENCE

Bachelor’s degree in nursing, social work, or in a health science related field is required. Master’s degree in nursing, social work, business, communications, or in a health science related field is strongly preferred. A minimum of three years’ experience in case management/care coordination is required. A minimum of three years recent management experience is required. Previous nursing, or social work clinical inpatient experience is required. Previous experience in outcomes, case management, care coordination, transitions of care, utilization management, and managed care is preferred. Additional experience in a broader field where customer service, communication, negotiation and supervisory skills have been developed is preferred.

LICENSURE

Current license to practice professional nursing issued by the Board of Nurse Examiners for the State of Texas is required when applicable.