Director, Capture Services, Matterport

CoStar Group

Arlington (VA)

On-site

USD 130,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Paid time off

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Job summary

CoStar Group in Arlington, VA is looking for a Senior Director of Capture Services who will drive market adoption and lead a diverse team. This role requires expertise in service operations, strategic planning, and financial performance for Matterport's Capture Services.

The ideal candidate should have over 8 years of experience, a strong P&L management background, and the ability to foster a customer-centric culture.

Join us to contribute to innovative solutions in the real estate market, with generous compensation packages and growth opportunities.

Qualifications

8+ years of progressive leadership experience in a service delivery, operations, or professional services role.
Experience owning and operating a $15M P&L.
Proven track record of scaling service operations.

Responsibilities

Define and execute the global strategy for Capture Services.
Oversee the service delivery infrastructure.
Hold profit and loss (P&L) responsibility for the Capture Services business unit.
Collaborate with Product, Engineering, Sales, and Marketing teams.
Lead and mentor a high-performing global team.

Skills

Leadership experience

Strategic thinking

Operational discipline

Cross-functional leadership

Emotional intelligence

Results-oriented mindset

Education

Bachelor’s degree

Job description

Director, Capture Services, Matterport

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces, and 3D digital twin technology. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Matterport

Matterport, a CoStar Group brand, the global leader in 3D digital twin technology, spatial data, and AI-driven solutions for the built world. Our platform transforms the way commercial real estate professionals’ market, manage, and reimagine properties by delivering immersive, data-rich digital experiences. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

About the Role

The Senior Director of Matterport Capture Services will be responsible for the end-to-end strategic planning, operational execution, and financial performance of Matterport’s Capture Services offering. This role requires a leader who can drive market adoption, maintain and optimize a globally scaled operation, ensure high-quality customer experience, and lead a multi-disciplinary team. The ideal candidate will bridge the gap between technology and service operations, ultimately accelerating the creation of digital twins for Matterport customers worldwide.

This position is located in Arlington, VA and in office Monday through Friday.

Responsibilities

Define and execute the global strategy for Capture Services, identifying new markets, service tiers, and partnership opportunities to drive significant revenue growth and profitability.
Oversee the service delivery infrastructure, including vendor management, quality assurance, and technology integration, to ensure efficient, high-quality, and scalable operations.
Hold profit and loss (P&L) responsibility for the Capture Services business unit, including budgeting, forecasting, and resource allocation to meet financial targets.
Collaborate closely with Product, Engineering, Sales, and Marketing teams to align service offerings with Matterport’s core platform, customer needs, and market feedback.
Lead and mentor a high-performing global team, fostering a culture of accountability, continuous improvement, and customer obsession.
Establish metrics and processes to monitor and enhance customer satisfaction, ensuring Capture Services is a seamless, professional, and reliable experience.
Manage operational risks, ensure compliance with relevant regulations, and implement best practices for secure and reliable service delivery.

Qualifications

8+ years of progressive leadership experience in a service delivery, operations, or professional services role, preferably within a technology, SaaS, or digital mapping/3D industry.
Demonstrated experience owning and operating a $15M P&L, including revenue growth, cost management, and margin delivery.
Proven track record of scaling service operations and driving business growth through strategic initiatives.
Exceptional strategic thinking with the ability to translate high-level vision into tactical, executable plans.
Strong operational discipline and an understanding of logistics, vendor management, and supply chain best practices.
Excellent cross-functional leadership and communication skills, with the ability to influence and align stakeholders across all levels of the organization.
A results-oriented accountable mindset with a passion for building and scaling businesses.
High emotional intelligence, with the ability to motivate and develop a diverse team.
Comfortable operating in a fast-paced, high-growth environment with a bias for action and continuous improvement.
Excited by partnering with cross-functional teams to drive success in Capture Services and the broader Matterport business.
Bachelor’s degree required from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.

Preferred Skills and Qualifications

MBA or equivalent advanced degree.
Deep understanding of the Matterport platform or similar 3D capture, photogrammetry, or spatial data technologies.

WHAT’S IN IT FOR YOU?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks