Director, Campus Ambassadors Program

The University of Texas at Austin; United States; In loco; USD 81.000 - 99.000; Tempo pieno

Descrizione del lavoro

University of Texas at Austin seeks a Director for the Campus Ambassadors Program to build a welcoming, safe, and supported experience for students and guests. You will lead a new team, design proactive training, and partner with campus units to coordinate efforts campus-wide.

The role requires extensive leadership, program development, and data reporting experience, with a strong emphasis on hospitality and student wellbeing.

Competenze

• Bachelor's degree required with 10 years of professional experience preferred, demonstrating leadership and program development.
• Demonstrated ability to build a team and program from the ground up.
• Experience designing and delivering effective training and development.
• Experience collecting data, writing reports, and presenting information to stakeholders.
• Excellent communication skills, both verbal and written, and professional judgment.

Mansioni

• Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.
• Design and deliver proactive training, education, and outreach for the team and campus partners.
• Establish and maintain an active campus presence to support student wellbeing and safety.
• Track and report on program impact, including incident reporting and handoffs to support services.
• Collaborate with UT departments and campus partners to coordinate efforts and ensure alignment.

Conoscenze

Leadership

Communication

Training design

Data reporting

Public speaking

Formazione

Bachelor's degree

Strumenti

MS Office

Professional software tools

Descrizione del lavoro

Job Title: Director, Campus Ambassadors Program

Hiring Department: Texas Student Life

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Nov 12, 2026

Position Duration: Expected to Continue Until Dec 31, 2028

Location: UT MAIN CAMPUS

Purpose

The Director of the Campus Ambassadors Program leads a new team dedicated to creating a welcoming, safe, and supported experience for students and guests at UT Austin. The Director builds and leads a small team that serves as an active, friendly presence across campus, providing hospitality and proactive attention to student wellbeing and safety. This is a fixed-term position currently funded through December31,2028. Continuation beyond that date is contingent upon program success, available funding, and institutional approval.

Responsibilities

Team Building and Leadership

• Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.
• Model and instill an approach rooted in hospitality and responsibility.
• Design and deliver proactive training, education, and outreach for the team, student organizations, and partners across campus.

Campus Presence and Safety Coordination

• Establish and maintain an active presence in designated high-traffic and high-need campus areas (e.g., Speedway, West Mall) during defined hours, designing, evaluating, and improving team shifts and responsibilities to ensure maximum effectiveness.
• Maintain a watchful eye for situations that could put students at risk, and ensure staff know how and when to make warm handoffs to the appropriate campus partners.
• Serve, as requested, as extra support during campus events and activities.

Partnerships and Reporting

• Build and sustain partnerships with related campus and off-campus units (UTPD, Facilities and Maintenance, Healthy Horns, West Campus Ambassadors, and others) to avoid duplicating effort and strengthen coordination.
• Track and report on program impact, including incident/intervention reporting, handoffs to support services, and other metrics to be defined during the program's first year.
• Represent the program effectively to campus partners and leadership.
• Serve on relevant University Committees.

Decision-Making Responsibility

• Autonomous Decisions
• Day-to-day staffing, scheduling, and team assignments.
• Training content and delivery.
• Routine coordination with campus partners (UTPD, Facilities, etc.).
• Immediate interventions and hand-offs to partner organizations when additional support or enforcement is needed.
• Program budget or headcount changes.
• Shifts in program scope or mandate.
• Enforcement actions on institutional rules or policies.
• Engagement with the President's Office or public/media communications about the program.

Required Qualifications

• Bachelors Degree and 10 years of professional experience.
• Five years of experience leading a team.
• Demonstrated ability to build a team and program from the ground up.
• Experience designing and delivering effective training and development.
• Experience collecting data, writing reports, and presenting information to stakeholders.
• Experience using MS Office products and professional software tools.
• High degree of professionalism. Attitude that is outgoing, approachable, and engaging; assertive when needed; respectful and genuinely concerned for student wellbeing.
• Comfortable representing the university's spirit and values to a wide range of audiences.
• Excellent communication skills, both verbal and written.
• Excellent professional judgment and experience dealing with difficult situations that require quick decisions.

Preferred Qualifications

• Experience in hospitality, guest services, event operations, security or enforcement, or a related student-facing field.
• Familiarity with, and enthusiasm for, the UT Austin campus community and culture.
• Experience balancing a welcoming, service-oriented approach with attention to safety and risk management.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Licenses/Registrations/Certifications Required

• TX Driver's License
• CPR/First Aid certification
• UT Austin Drive Safely Course Completion
• Golf Cart Certification

Salary Range

$90,000 + depending on qualifications

Working Conditions

• Repetitive use of a keyboard and standard office equipment.
• Active, mobile presence outdoors in varying weather conditions.
• Some evening and/or weekend hours required to cover designated coverage windows.
• Extended periods of standing and walking across campus.

Required Materials

• Resume/CV
• Letter of interest
• Three work references, with at least one from a supervisor

Employment Eligibility

• Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.
• Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

• The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
• This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May2015. The university’s company ID number for purposes of E‑Verify is 854197. For more information about E‑Verify, please see the following: E‑Verify Poster (English and Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and campus security duties. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees to be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

About Us

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you’re at the forefront of the student experience, conducting world‑changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

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