Director, Business Systems and Integration

SugarAI; Denver (CO); Hybrid; USD 156,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited Paid Time Off

Paid Parental Leave

Online Legal Services (Rocket Lawyer)

Financial Planning Services

Discounted Pet Insurance

Corporate Benefit Program (WorkingAdv)

Health and Wellness Reimbursement

Travel Discounts

Educational Resources - Career & P

Employee Referral Bonus Program

Merit-based career growth

Job summary

SugarAI is seeking a Director of Business Systems & Integration to lead the internal applications, integrations, and platforms that connect them. This role reports to the VP, IT and drives structure, scalability, and reliable data across the company.

You will shape integration strategy, governance, and AI‑enabled capabilities across Sugar’s operations, enabling automated workflows, better insights, and scalable delivery. Hybrid Denver work arrangement is available.

Qualifications

• 10+ years in enterprise business applications, integration, or IT leadership.
• Experience owning CRM or enterprise systems configuration, processes, and data models.
• Proven ability to modernize fragmented systems with scalable governance and clear ownership.

Responsibilities

• Own CSI and internal platforms, ensuring reliable go‑to‑market data and processes.
• Define a scalable integration architecture and governance across systems.
• Deliver strategic IT programs with predictable planning and execution.

Skills

CRM experience

Enterprise systems

Leadership

API integration

AI-enabled automation

Governance & ownership

Tools

Workato

Boomi

MuleSoft

iPaaS

Job description

About SugarAI

SugarAI is redefining CRM for the age of AI.

We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.

Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.

If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes,we’d love to meet you.

Where You Fit In

As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them. You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.

This role sits at the intersection of enterprise systems, integration architecture, and operational execution. You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.

You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows. In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.

This is a hands‑on leadership role for someone who can operate both strategically and tactically—setting direction while actively unblocking teams and driving execution.

This role operates on a hybrid model, with a mix of remote work and in‑office collaboration at our Denver, CO location, specifically, working in‑office a minimum of 3 days per week.

Denver preferred, open to Remote

Impact You Will Make in the Role:

• Lead, coach, and develop a tenured team through a period of operational transformation.
• Clarifyroles,responsibilities, and ownershipacrossthe team.
• Build a culture of accountability and continuous improvement, with strong cross‑functional collaboration.

Business Systems Ownership (CS and Related Platforms)

• Own the administration, configuration, and roadmap for CSI (Sugar’s internal implementation of Sugar Sell and Sugar Serve), ensuring it reliably supports our go‑to‑market processes and data quality standards.
• Oversee customer and partner portals, ensuring reliability, performance, and alignment with business requirements.
• Serve as the internal subject matter expert on the CSI data model, partnering closely with data and analytics teams to ensure schema changes are well understood and downstream systems remain reliable.
• Define and enforce system‑of‑record principles, data ownership standards, and integration governance practices across business applications to ensure operational data remains consistent, reliable, and scalable.

Integration Strategy, Automation, and Platform Ownership

• Assess Sugar’s current integration landscape, including point‑to‑point APIs, embedded automations (e.g., Zapier/Tray), and manual processes, and establish a clear, scalable integration strategy.
• Define and implement a target integration architecture, including patterns, standards, and tooling that balance flexibility, reliability, and cost.
• Evaluate and rationalize integration tooling (which may include iPaaS, workflow automation platforms, or custom API‑based approaches), making pragmatic build vs. buy decisions aligned to business needs.
• Establish and maintain a comprehensive integration inventory, ensuring every integration has clear business and technical ownership.
• Implement governance, monitoring, and documentation practices so that all system‑to‑system connections are observable, maintainable, and resilient to change.

Delivery Execution, Planning, and Demand Management

• Establish a predictable and transparent delivery model for the iApps team by implementing structured intake, prioritization, capacity planning, and delivery metrics across defects, enhancements, and projects.
• Develop and maintain a 12- month roadmap for business systems and integrations, clearly communicating sequencing, dependencies, risks, and trade‑offs.
• Drive adoption of AI‑enabled operational workflows and tooling to improve team effectiveness across documentation, testing, support, issue triage, system analysis, and delivery execution.

What You Will Bring:

• 10+ years of experience in enterprise business applications, systems administration, integration, or IT leadership roles, with at least 3 years leading teams and managing people in a senior leadership capacity.
• Demonstrated experience owning and administering CRM or enterprise business systems at the configuration, process, and data model level.
• Strong experience with enterprise integration strategy, APIs, automation platforms, and system interoperability in a SaaS environment.
• Proven ability to modernize fragmented systems or integration environments by introducing scalable governance, operating models, and clear ownership.
• Ability to operate strategically and tactically, setting direction while actively supporting execution.

Preferred Qualifications:

• Experience evaluating and implementing integration platforms, such as Workato, Boomi, MuleSoft, or equivalent API‑first / automation‑based approaches.
• Experience applying AI‑assisted automation or tooling to improve engineering, business systems, or operational workflows.
• Experience in a mid‑size SaaS company navigating growth, organizational change, and technology modernization.

$156,000 - $180,000 a year

Expected salary range, depending on experience

10% Annual Bonus

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment.

We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program(Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call [phone] with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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