Director, Business Systems

Jobgether; United States; À distance; USD 115 000 - 161 000; Plein temps

Avantages offerts par ce poste

Remote-first work environment

Work-from-home stipend

Learning and development opportunities

Medical, dental, and vision insurance

Competitive compensation with equity

Flexible paid time off

Résumé du poste

Jobgether in Canada seeks a Senior Leader to own the strategy, architecture, and roadmap for revenue operations and financial systems, including Salesforce, Zuora, and NetSuite.

You will lead a high-performing team, drive data governance, release governance, and streamline quote-to-cash processes across global markets.

This remote-first role offers collaboration with Finance, Sales, Marketing, and Product to align technology with business goals. SOX ITGC familiarity is valued.

Qualifications

• 12+ years in business systems or revenue operations, with at least 4 years leading teams.
• Deep hands-on with Salesforce CPQ/Revenue Cloud and Zuora.
• Knowledge of NetSuite or similar ERP; understanding of quote-to-cash.
• Proven experience in complex system implementations and governance.
• Experience managing vendors, budgets, and releases; strong stakeholder skills.
• Familiarity with ASC 606 and SOX ITGC controls in financial systems.

Responsabilités

• Lead strategy, architecture, and roadmap for revenue operations and finance systems.
• Oversee Salesforce, Revenue Cloud, Zuora, NetSuite, Gainsight, HubSpot, and more.
• Automate quote-to-cash workflows and ensure clean data flows across platforms.
• Build scalable architectures for new products, campaigns, pricing, and geographies.
• Develop a high-performing, self-organizing team with effective intake and backlog practices.
• Balance urgent needs with long-term roadmap, using automation and AI where appropriate.
• Establish data governance, data quality, and disciplined release management.
• Consolidate platforms, retire outdated tools, and manage vendor relationships.
• Communicate trade-offs clearly to executives and align tech with business priorities.

Connaissances

Salesforce CPQ

Revenue Cloud

Zuora

NetSuite

Data governance

Release governance

Architecture design

Leadership

Multi-entity ops

SOX controls

Outils

Gainsight

HubSpot

Salesforce CRM

Description du poste

Accountabilities

• Lead the strategy, architecture, and roadmap for business systems supporting revenue operations, go-to-market activities, billing, and financial processes.
• Oversee core platforms, including Salesforce Sales Cloud and Revenue Cloud, Continuous, Zuora, NetSuite, Gainsight, HubSpot, and other revenue operations tools.
• Automate and optimize quote-to-cash workflows for both sales-led and self-service purchases, ensuring accurate and seamless data flows across usage tracking, billing, renewals, and financial systems.
• Build a scalable systems architecture that accommodates new products, campaigns, pricing structures, and geographic markets without relying on unnecessary custom workarounds.
• Partner with Finance, Sales, Marketing, Operations, Product, Accounts Receivable, Financial Planning and Analysis (FP&A), Deal Desk, and Data Analytics teams to align technology investments with business priorities.
• Lead and develop a high-performing, self-organizing team, establishing effective intake, backlog management, prioritization, and delivery practices.
• Balance urgent operational needs with long-term roadmap execution, leveraging automation and AI tools to improve team efficiency and system management.
• Document business processes, system architecture, dependencies, and edge cases to identify risks, close gaps, and prioritize improvements.
• Simplify the technology stack by consolidating platforms, retiring outdated tools, controlling costs, and improving system performance.
• Establish and maintain data governance, data quality, systems controls, and disciplined release management practices across CRM, billing, and ERP platforms.
• Oversee system implementations, integrations, migrations, and re-architectures from requirements gathering through testing, deployment, and adoption.
• Manage systems vendors, contractors, implementation partners, budgets, statements of work, and contract renewals.
• Maintain appropriate financial systems governance, including SOX-ready controls and support for revenue recognition requirements.
• Communicate technical decisions and trade-offs clearly to executive stakeholders, enabling informed decisions across business and technology teams.

Requirements

• At least 12 years of experience in business systems, revenue operations systems, finance systems, or a related field, including at least 4 years of team leadership experience.
• Extensive hands‑on experience with Salesforce, particularly CPQ or Revenue Cloud, and a subscription billing platform such as Zuora.
• Working knowledge of NetSuite or a comparable enterprise resource planning (ERP) platform.
• Strong understanding of quote-to-cash and order-to-revenue processes in a B2B SaaS environment, including subscription, usage-based, or hybrid pricing models.
• Proven experience leading complex systems implementations, billing transformations, migrations, integrations, and architecture redesigns from requirements definition through rollout.
• Experience managing change and release processes, including environment management, testing, deployment planning, and release governance.
• Demonstrated ability to establish data governance and data quality standards across CRM, billing, and ERP systems.
• Experience building effective systems-team workflows, including intake processes, sprint planning, backlog prioritization, and roadmap management.
• Strong technical judgment and the ability to determine when to configure existing systems, develop custom solutions, integrate platforms, or redesign business processes.
• Experience managing vendors, contractors, and implementation partners, including budgets, statements of work, and renewals.
• Familiarity with ASC 606 revenue recognition principles and SOX IT general controls as they apply to financial systems.
• Excellent communication and stakeholder management skills, including the ability to explain complex technical trade-offs in accessible business terms.
• Strategic thinking, sound financial judgment, and the ability to balance immediate operational demands with long-term scalability.
• Preferred: Experience in solar, energy, or other SaaS businesses involving hardware or physical products.
• Preferred: Experience supporting self-service or product-led purchasing alongside traditional sales-led operations.
• Preferred: Experience with international expansion, including multi‑currency environments, multi-entity structures, and regional tax requirements.
• Preferred: Experience with Salesforce Revenue Cloud Advanced (RCA), Continuous, or similar usage-metering platforms.
• Preferred: Familiarity with marketing automation and lead-to-opportunity processes.
• Preferred: Salesforce, Zuora, or NetSuite certifications.
• Must be based in Canada and able to work effectively in a remote environment.

Benefits

• Competitive annual compensation:
• Toronto and Vancouver: CAD $177,000–$225,200.
• Other Canadian locations: CAD $160,900–$204,700.
• Eligibility for additional bonus compensation and equity, subject to the applicable compensation plan and terms.
• Flexible paid time off to support work-life balance.
• Parental leave benefits.
• Work-from-home stipend to support a productive home office.
• Coworking stipend for access to alternative workspaces.
• Connectivity stipend to help cover work-related internet and connectivity expenses.
• Dedicated learning and professional development opportunities.
• Medical, dental, and vision insurance.
• Energize Fridays, providing an additional opportunity to recharge and support employee well‑being.
• A remote-first, collaborative work environment that values transparency, inclusion, and diverse perspectives.
• Opportunities to lead high-impact systems initiatives, influence business strategy, and work with modern commercial technology platforms.
• The opportunity to contribute to a broader mission of accelerating the adoption of solar energy through technology.