Billing Specialist (SaaS Billing)

Jobgether; United States; À distance; USD 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical benefits

RRSP match

Flexible time off

Remote work

On-site Markham office onboarding

Résumé du poste

Jobgether is seeking a billing professional to own end-to-end SaaS billing operations, including invoicing, subscriptions, and payments. The role collaborates across Finance, Sales, and Operations to ensure accurate billing and timely customer support. A strong analytics mindset and detail-oriented approach are essential.

Remote-friendly with occasional in-person coordination, the position offers competitive CAD compensation and benefits. A bachelor’s degree in Accounting/Finance is preferred.

Qualifications

• Professional experience in billing, accounts receivable, or related financial role.
• Strong SaaS billing knowledge and familiarity with ERP/GL concepts.
• Proficiency with Excel, NetSuite, and Zuora SuiteBilling.
• Analytical mindset with ability to resolve discrepancies.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Excellent written and verbal communication, with collaborative approach.

Responsabilités

• Manage end-to-end billing operations: generate, review, issue, modify, and terminate invoices and subscriptions.
• Administer subscriptions and transactions: create subscriptions, imports, adjustments, refunds, and payment applications.
• Maintain billing systems: update NetSuite and Zuora SuiteBilling and handle access changes after cancellations.
• Reconcile accounts and financial data; investigate discrepancies and root causes.
• Support accounts receivable processes and follow-up with dunning notices.
• Deliver responsive customer support on invoices, payments, disputes, and account adjustments.
• Collaborate with Finance, Sales, Customer Service, and Operations to resolve billing issues and implement changes.
• Identify opportunities for efficiency, automation, and compliance in billing processes.

Connaissances

SaaS billing

Accounts receivable

Data analysis

Attention to detail

Communication

Independence and teamwork

Formation

Bachelor's degree in Accounting/Finance

Outils

Excel

NetSuite

Zuora SuiteBilling

Description du poste

Accountabilities

- Manage end-to-end billing operations: Generate, review, issue, modify, and terminate invoices and subscriptions accurately and on schedule, including recurring, one-time, and usage-based billing.

- Administer subscriptions and transactions: Create subscriptions, sales orders, and estimates; import billing files; and process adjustments, refunds, account credits, tax exemptions, and payment applications.

- Maintain billing systems: Manage subscription records in NetSuite and Zuora SuiteBilling, ensure appropriate product access changes following cancellations, and troubleshoot payment processing issues.

- Reconcile accounts and financial data: Reconcile customer accounts, billing records, payment transactions, financial statements, and undeposited funds while investigating discrepancies and identifying root causes.

- Support accounts receivable processes: Compare payments against business unit records and accounts receivable aging to help ensure accurate follow-up and dunning notices.

- Deliver responsive customer support: Address inquiries concerning invoices, payments, credit card transactions, disputes, and account adjustments while maintaining professional and timely communication.

- Collaborate across teams: Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement requested changes.

- Improve workflows and maintain compliance: Identify opportunities for greater efficiency and automation, document procedures, standardize processes, and follow applicable billing, payment security, data privacy, and regulatory requirements.

Requirements:

- Relevant professional experience: Proven experience in billing, accounts receivable, or a related financial role, with practical SaaS billing experience required.

- Billing and accounting knowledge: Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.

- Technical proficiency: Hands-on proficiency with Microsoft Excel, NetSuite, and Zuora SuiteBilling, including the ability to analyze billing and payment data.

- Analytical and problem-solving skills: Ability to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records.

- Organization and attention to detail: Strong organizational skills and the ability to manage competing priorities, multiple business units, and deadlines in a fast-paced environment.

- Communication and customer service: Excellent written and verbal communication skills, a collaborative approach, and a strong commitment to positive customer experiences.

- Independence and teamwork: Ability to work autonomously while collaborating effectively with cross-functional teams in a changing, acquisition-driven environment.

- Preferred education: A bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.

- Additional assets: Experience with FloQast, CRM platforms such as Salesforce, and knowledge of billing-related regulatory and compliance requirements are considered advantages.

Benefits:

- Competitive compensation: Annual salary range of CAD $55,000–$65,000.

- Medical coverage: Medical benefits to support employee health and well-being.

- Extended health protection: Extended health coverage and a long-term disability (LTD) plan.

- Dental and vision care: Benefits covering dental and vision needs.

- Retirement savings: Registered Retirement Savings Plan (RRSP) with an employer match.

- Health Spending Account: Access to a Health Spending Account to help cover eligible health-related expenses.

- Flexible time off: Flexible paid time off to support personal needs and work-life balance.

- Remote work arrangement: Primarily remote work, with occasional required attendance at the Markham office for monthly and quarterly team meetings. Advance notice will be provided.

- In-person onboarding: New hires are required to attend onboarding in person at the Markham office during the initial onboarding period.