Director, Business Operations (Product & Technology)

Lightspeed Commerce, Inc.; United States; Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension contributions

Training opportunities

Health and wellness credit

Volunteer time off

Interest groups and networks

MacBook personal purchase program

Enhanced parental leave

Job summary

Lightspeed Commerce, Inc. is seeking a Director of Business Operations to lead the Product & Technology Operations team.

You will design and evolve planning processes, executive cadences, and business insights that drive informed decisions, prioritize investments, and improve outcomes. The role emphasizes building better ways of working, guiding organizational change, and creating measurable impact across Product, Engineering, and Design.

Qualifications

• Experience designing or evolving operating models, planning processes, or business operating mechanisms.
• Experience leading organizations through operational change.
• Experience building executive operating rhythms that drive decisions.
• Experience connecting strategy, portfolio planning, financial planning, and workforce planning.
• Strong executive communication and business insight skills.
• Ability to influence senior leaders and build trusted cross-functional partnerships.
• English fluency as working language for a global company outside Quebec.

Responsibilities

• Shape the Product & Technology operating system by designing annual and quarterly planning processes and executive cadences.
• Drive planning, insights, and business performance with dashboards and portfolio visibility.
• Build enterprise partnerships with Finance, GTM, People, Legal, and Communications to ensure alignment.
• Lead the Business Operations function by building a high-performing team.
• Foster a culture of continuous improvement and operational excellence.

Skills

Operating model design

Organizational change leadership

Executive operating rhythms

Strategy-to-portfolio alignment

Financial planning understanding

Executive communication

Cross-functional partnerships

English fluency (working language)

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Director, Business Operations to join our Product & Technology Operations team. Business Operations is responsible for the management system that enables Product, Engineering, and Design to operate as one organization. In this role, you’ll design, evolve, and operate the planning processes, operating mechanisms, executive cadences, and business insights that help leaders make better decisions, align investments, and improve business outcomes.

This is not a role for someone who simply runs existing processes. We’re looking for someone who enjoys building better ways of working, leading organizations through change, and continuously improving how Product & Technology operates.

What you’ll be doing

Shape the Product & Technology operating system

• Design and continuously improve annual and quarterly planning processes that drive better decisions, clearer priorities, and measurable outcomes.

• Build and evolve executive operating mechanisms, including portfolio reviews, business reviews, and leadership cadences, that create accountability and accelerate decision making.

• Identify opportunities to simplify and improve how Product, Engineering, and Design operate together.

Drive planning, insights, and business performance

• Partner with Product, Engineering, and Design leaders to translate strategy into investment plans, measurable outcomes, and portfolio visibility.

• Develop executive dashboards and business insights that connect investments to customer value, execution progress, and business performance.

• Partner with Finance to strengthen financial planning, budgeting, workforce planning, and investment transparency.

Build enterprise partnerships

• Establish strong operating relationships with Finance, GTM, People, Legal, Corporate Communications, and other cross-functional partners.

• Create effective planning interlocks and feedback loops that improve alignment, transparency, and execution across the company.

• Help Product & Technology clearly communicate where it is investing, why those investments matter, and the outcomes being delivered.

Lead the function

• Build, coach, and develop a high-performing Business Operations team.

• Foster a culture of continuous improvement, curiosity, and operational excellence.

What you need to bring

• Experience designing or significantly evolving operating models, planning processes, or business operating mechanisms.

• Experience leading organizations through operational change.

• Experience building executive operating rhythms that drive decisions.

• Experience connecting strategy, portfolio planning, financial planning, and workforce planning.

• Strong executive communication and business insight skills.

• Ability to influence senior leaders and build trusted cross-functional partnerships.

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.