Director, Business Operations

Rippling; San Francisco (CA); On-site; USD 250,000 - 320,000; Full time

Job summary

You will build and mentor a high-performance team, develop dashboards and data models, and partner with Finance and RevOps to define reliable metrics as Rippling scales into a multi-billion-dollar organization.

Qualifications

• 12+ years of experience in top-tier Management Consulting, BizOps, or as a VC-backed Founder.
• 3+ years of direct people management.
• Proven track record of scaling critical business functions (e.g., Sales Ops, Customer Support, GTM).
• First-principles thinking: the ability to deconstruct complex problems without recipe templates.
• All-Altitude Operation: comfortable working with C-level execs and ICs; data-driven mindset.

Responsibilities

• Direct, mentor, and recruit a elite team of BizOps operators.
• Translate high-level executive directives into cross-functional programs.
• Identify operational friction across Product, Eng, Sales, and Ops and design structural solutions.
• Build your own SQL queries, dashboards, and analyses to inform decisions.
• Partner with Finance and RevOps to standardize source-of-truth metrics.

Skills

People management

Management Consulting

BizOps

Data fluency

First-principles thinking

Cross-functional leadership

Strategic thinking

Tools

SQL

Dashboards

Spreadsheets

Job description

About this position

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

Business Operations at Rippling isn’t an internal advisory group, it’s the company’s central operating engine. Because Rippling operates on a compound product model, our BizOps team works at an extraordinary breadth and speed. You won’t just build decks; you will build systems, execute Tier-1 product launches, overhaul GTM models, and run the operating rhythm of a multi-billion-dollar scale-up.

We are looking for a BizOps Director to lead our San Francisco team. In this dual-threat role, you will lead a team of high performers and act as a hands-on operator tackling C-suite strategic bets. BizOps is Rippling’s premier talent incubator, for the right leader, this role is a direct launchpad into executive leadership.

What You’ll Do

• Build & Force-Multiply Top Talent: Direct, mentor, and recruit a elite team of BizOps operators, turning them into future functional executives.
• Tackle C-Suite Bets: Translate high-level executive directives into fully executed, cross-functional programs.
• Proactively Hunt Hotspots: Identify operational friction across Product, Eng, Sales, and Ops—then diagnose, design, and deploy structural solutions.
• Own Your Own Stack: Build your own SQL queries, model your own dashboards, and analyze your own data. We value operators who get into the weeds.
• Standardize Operating Metrics: Partner with Finance and RevOps to establish the source-of-truth metrics that govern how Rippling scales.

What You’ll Need

• 12+ years of experience in top-tier Management Consulting, BizOps, or as a VC-backed Founder, including 3+ years of direct people management.
• Proven track record of scaling critical business functions (e.g., Sales Ops, Customer Support, GTM).
• First-Principles Thinking: The ability to deconstruct complex, ambiguous problems without relying on playbook templates.
• All-Altitude Operation: Equally comfortable sparring on strategy with C-level executives as you are troubleshooting workflows with individual ICs.
• Extreme Data Fluency: A natural inclination toward spreadsheets and raw data over polished slides.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#LI-Hybrid

The pay range for this role is:
250,000 - 320,000 USD per year(US)