Director, Business Operations

ReTool; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Retool is seeking an experienced Business Operations Lead to partner with the Executive team, building scalable systems and processes to drive growth and IPO readiness.

In this BizOps role, you'll own cross-functional initiatives, lead OKR design and portfolio management, and help structure strategic priorities across product, GTM, finance, and engineering.

Qualifications

• 8–10+ years of work experience, including 2+ years at top-tier management consulting, investment banking, or PE/VC, and 2+ years at a high-growth tech company
• Excellent analytical problem-solving skills with ability to unearth insights and turn them into recommendations and action plans
• BA/BS in Economics, Math, Finance, Engineering, CS, or other quantitative field; MBA or other advanced degree a plus
• Strong written and verbal communication skills, able to synthesize findings and concisely articulate them to an array of audiences
• Self-starter with a demonstrated ability to adapt to a rapidly-changing environment
• Extremely organized and structured, with a proven ability to run projects and processes from end-to-end
• Ability to effectively build and maintain cross-functional relationships, manage multiple competing priorities, and drive projects to completion

Responsibilities

• Partner with leaders across the business to support strategic decision making and initiative prioritization
• Take end-to-end ownership of high-value initiatives from structuring the problem to implementing the solution
• Own the company's OKR process: designing the goal-setting framework, facilitating cross-functional alignment with leadership, managing the portfolio view across all initiatives, reporting progress and risks to the executive team, and driving select key results to completion
• Evaluate opportunities to up-level operations, partnering with the C-suite, Finance, and other Ops teams to support IPO-readiness
• Incubate and help run new functions and teams

Skills

Analytical skills

Cross-functional collaboration

Executive communication

Adaptability

Project management

Structured thinking

Education

BA/BS in Economics, Math, Finance, Engineering, CS

Job description

WHY WE'RE LOOKING FOR YOU:

Retool is growing rapidly and entering a new stage of maturity. To support this growth and help Retool scale to the next level, we're looking for an experienced Business Operations Lead who can partner across our Executive team to help us build the systems and processes to continue to grow and operate at scale.

As a member of our lean, high-leverage Business Operations (BizOps) team, you'll help us make pivotal business decisions - from how we allocate resources to how we price our products, to what opportunities we should pursue next. We're a fast-paced, innovative company with new challenges to tackle every week. You'll be wearing many different hats as you take on whatever is needed to help the business succeed.

WHAT YOU'LL DO:

• Partner with leaders across the business, from product and engineering, to GTM, to operations, and support strategic decision making and initiative prioritization
• Take end-to-end ownership of some of Retool's highest value initiatives and open questions, from structuring the problem to implementing the solution
• Own the company's OKR process: designing the goal-setting framework, facilitating cross-functional alignment with leadership, managing the portfolio view across all initiatives, reporting progress and risks to the executive team, and driving select key results to completion
• Evaluate opportunities to up-level the way Retool operates, partnering with the C-suite, Finance, and other Operations teams to support our path toward IPO-readiness
• Incubate and help run new functions and teams

THE SKILLSET YOU'LL BRING:

• 8-10+ years of work experience, including 2+ years at a top-tier management consulting, investment banking, or PE / VC firm, and 2+ years at a high-growth tech company
• Excellent analytical problem-solving skills with ability to unearth insights and turn them into recommendations and action plans
• BA/BS in Economics, Math, Finance, Engineering, CS, or other quantitative field; MBA or other advanced degree a plus
• Strong written and verbal communication skills, able to synthesize findings and concisely articulate them to an array of audiences
• Self-starter with a demonstrated ability to adapt to a rapidly-changing environment
• Extremely organized and structured, with a proven ability to run projects and processes from end-to-end
• Ability to effectively build and maintain cross-functional relationships, manage multiple competing priorities, and drive projects to completion