Director, Business Operations

MediSolution; Missouri; Hybrid; USD 90,000 - 150,000; Full time

Job summary

Harris is seeking a Director of Business Operations to accelerate the journey from idea to customer value by identifying and eliminating bottlenecks across the product and operational lifecycle. You will work across business units to analyze complex processes, manage risks, and design more effective workflows.

The role spans product development, security, deployment, and customer operations. The ideal candidate combines systems thinking with strong stakeholder influence and a relentless drive

Qualifications

• Demonstrated success leading complex cross-functional transformation initiatives.
• Strong analytical and systems-thinking capabilities.
• Ability to quickly understand unfamiliar domains, processes, and organizational structures.
• Exceptional stakeholder management and influencing skills.
• Proven ability to drive accountability and execution without direct authority.
• Experience working across multiple teams, functions, or business units.
• High degree of personal ownership, initiative, and independence.

Responsibilities

• Identify and analyze bottlenecks that slow the movement from concept to customer value across lifecycle.
• Break complex processes into component parts, understanding purpose, risks, controls, and outcomes.
• Partner with leaders to identify opportunities for simplification, automation, and workflow transformation.
• Establish accountability structures and operating rhythms that drive measurable progress.
• Lead cross-functional initiatives to improve cycle time, reduce friction, and enhance organizational effectiveness.
• Facilitate best-practice sharing to accelerate adoption of transformation patterns.
• Develop subject-matter understanding across product development, security, compliance, infrastructure, deployment, support, and customer operations.
• Navigate resistance, build trust with stakeholders, and influence change across teams.
• Escalate barriers to maintain momentum and accountability.
• Partner with executive leadership to identify strategic transformation opportunities and track progress.

Skills

Cross-functional leadership

Analytical thinking

Systems thinking

Stakeholder management

Process improvement

AI enablement

Job description

Primary Responsibility: Product Lifecycle Acceleration & Transformation Role Summary The Director, Business Operations will lead enterprise-wide efforts to accelerate the movement from idea to customer value by identifying, understanding, and eliminating bottlenecks across the product and operational lifecycle. This role will work across business units and functional teams to analyze complex processes, understand underlying risks and controls, challenge assumptions, and help design more effective ways of working. The focus is not limited to software development, but spans the full lifecycle including product strategy, security, infrastructure, compliance, deployment, service delivery, customer adoption, and operational execution. The ideal candidate combines systems thinking, organizational influence, intellectual curiosity, and a relentless drive for continuous improvement.

Key Responsibilities

• Identify and analyze bottlenecks that slow the movement from concept, feature development, and operational initiatives to customer value.
• Break complex business and operational processes into their component parts, understanding the purpose, risks, controls, dependencies, and outcomes associated with each step.
• Partner with leaders across business units to identify opportunities for simplification, automation, AI enablement, and workflow transformation.
• Establish accountability structures and operating rhythms that drive measurable progress over time.
• Lead cross-functional initiatives focused on improving cycle time, reducing friction, and improving organizational effectiveness.
• Facilitate best-practice sharing across business units and functions to accelerate adoption of successful transformation patterns.
• Develop deep subject matter understanding across multiple domains including product development, security, compliance, infrastructure, deployment, support, and customer operations.
• Navigate organizational resistance, build trust with stakeholders, and influence change across teams that may have competing priorities.
• Escalate barriers and unresolved issues when necessary to maintain momentum and accountability.
• Partner closely with executive leadership to identify strategic transformation opportunities and track organizational progress.

Success Measures Reduction in cycle time from concept to customer value. Elimination or reduction of identified bottlenecks. Increased organizational adoption of improved processes and workflows. Improved cross-functional collaboration and accountability. Measurable gains in operational efficiency and business performance. Implementation of scalable transformation patterns across multiple business units.

Experience & Qualifications Required

• Demonstrated success leading complex cross-functional transformation initiatives.
• Strong analytical and systems-thinking capabilities.
• Ability to quickly understand unfamiliar domains, processes, and organizational structures.
• Exceptional stakeholder management and influencing skills.
• Proven ability to drive accountability and execution without direct authority.
• Experience working across multiple teams, functions, or business units.
• High degree of personal ownership, initiative, and independence.

Preferred Experience

• Operational excellence, business transformation, consulting, process improvement, audit, compliance, organizational change, or large-scale business integrations.
• Experience applying AI, automation, or digital transformation techniques to business workflows.
• Healthcare technology, software, or regulated-industry experience.
• Familiarity with product development, infrastructure, security, compliance, or customer delivery functions.

Desired Characteristics

• Intensely curious and driven to understand how systems work.
• Comfortable asking difficult questions and challenging long-standing assumptions.
• Highly resilient with the ability to navigate resistance and ambiguity.
• Persistent and action-oriented.
• Able to build trust while holding stakeholders accountable.
• Comfortable operating independently with broad, outcome-focused objectives.
• Equally capable of understanding strategic objectives and diving deeply into operational details.

Salary range: $90,000–$150,000. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.