Director, Business Intelligence & Systems Integration

PACSUN; Anaheim (CA); On-site; USD 176,000 - 196,000; Full time

Benefits offered by this job

Competitive short-term incentive

On-site Cafe

On-site Gym with Fitness Classes

Generous associate discount

Weekly car wash service

Dog friendly office

100% vested 401K contributions

Referral incentive program

Job summary

Pacsun seeks a Director of Business Intelligence and System Integration to design, build, and maintain enterprise BI and data-warehouse solutions. You will lead a team of developers and analysts, driving AI-powered analytics across retail operations and ERP/system transformations.

The role requires deep BI expertise, hands-on MicroStrategy and Snowflake skills, and strong collaboration with cross-functional leaders to align IT with business goals.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
• 10+ years of experience in data architecture, BI solutions, and analytics, with at least 5 years in a leadership role.
• Retail industry experience is mandatory.
• Expert-level proficiency in MicroStrategy and hands-on experience with Snowflake.
• Extensive experience with AI analytics, predictive modeling, and machine learning applications in BI.
• Proven track record delivering enterprise-wide data architecture solutions for retail.

Responsibilities

• Lead design, development, and maintenance of scalable enterprise system integration and BI solutions.
• Drive adoption and integration of AI technologies to innovate retail BI solutions.
• Oversee BI, data warehouse, and data pipelines for AI-driven initiatives.
• Manage development and maintenance of system integration across enterprise apps.
• Ensure performance and scalability of Mulesoft integrations.

Skills

Data architecture

BI solutions

Analytics

Retail experience

Leadership

AI analytics

Communication

Education

Bachelor’s or Master’s degree in Computer Science / Data Science

Tools

MicroStrategy

Snowflake

Mulesoft

Microsoft D365

Manhattan OMS

Manhattan POS

Job description

Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We’re a lifestyle brand built with and for the next generation, bringing together the culture, creativity, and self-expression that define youth today.

Our curated assortment features some of the most relevant brands and styles in the world, including adidas, Brandy Melville, Fear of God Essentials, alongside Pacsun’s own labels and exclusive collaborations.

But Pacsun is more than what we sell. It’s the community we build.

This is Pacsun. Built with culture. Powered by community.

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About the Job:

The Director, Business Intelligence and System Integration, will lead the strategic design, implementation, and maintenance of Pacsun’s enterprise Business Intelligence, Data Warehouse, and system integration initiatives. This role is critical in leveraging data, analytics, AI integration, and advanced technology to inform decision-making across the organization, with a focus on retail data solutions. The Director oversees a team of developers and analysts, ensuring alignment with business goals while driving innovation and delivering high-quality, scalable BI solutions. This position requires significant hands-on expertise in system integration technology, Microstrategy, Snowflake, and AI analytics while providing leadership in data architecture and retail applications. Additionally, this role will partner with cross-functional leaders to support Pacsun’s next ERP and Financial System transformation.

A day in the life, what you’ll be doing:

• Lead the design, development, and maintenance of scalable enterprise system integration and Business Intelligence solutions, incorporating analytics for enhanced decision-making.
• Drive the adoption and integration of AI technologies to innovate retail and BI solutions and improve business insights, focusing on predictive and prescriptive analytics tailored to retail operations.
• Oversee all BI, data warehouse, and data for enabling AI-driven initiatives, ensuring solutions align with business requirements, IT strategy, and operational goals.
• Manage the development, implementation, and maintenance of system integration solutions across the company’s enterprise applications.
• Ensure optimal performance and scalability of Mulesoft integrations, supporting existing and future business needs.
• Oversee integrations for key systems, including Microsoft D365, Manhattan OMS, Manhattan POS, EDI, and other relevant enterprise applications, ensuring compatibility and alignment with business processes.
• Manage the integration of retail data sources into enterprise systems to ensure data integrity and actionable insights.
• Collaborate with cross-functional leaders to guide reporting solutions for the next ERP and Financial System transformation, ensuring BI and data strategies align with broader organizational changes.
• Create and maintain comprehensive data design documentation, including models, diagrams, and flow charts.
• Optimize back-end data sources for accuracy and efficiency, leveraging AI-powered tools for advanced data processing.
• Provide expert data modeling and validation to support robust business decision-making.
• Collaborate with internal and external teams to resolve technical challenges and align solutions with business needs.
• Lead the development of ETL processes and OLAP efforts to ensure efficient data transformations and analytics.
• Act as the primary liaison between IT and business stakeholders to prioritize and address data-related initiatives.
• Mentor and manage the BI team, fostering professional growth and ensuring high performance.

What it takes to Join:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
• Minimum of 10 years of experience in data architecture, BI solutions, and analytics, with at least 5 years in a leadership role.
• Mandatory Retail Industry experience.
• Expert-level proficiency in Microstrategy and hands-on experience with Snowflake.
• Extensive experience with AI analytics, predictive modeling, and machine learning applications in BI.
• Proven track record of delivering enterprise-wide data architecture solutions, focusing on retail analytics and innovation.
• Strong communication and problem-solving skills, with the ability to manage complex projects and transformations, including ERP and financial systems.

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: $176,000 - $196,000

• Competitive short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Dog friendly office environment
• $1,000 referral incentive program
• Generous associate discount of 30 - 50% off merchandise online and in-stores
• On-site Cafe
• On-site Gym with Fitness Classes
• Weekly Car Wash Service and more!

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.