Director, Business Intelligence & Operations — Global Advanced Services

Everpure; Raleigh (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure is seeking a Director of Business Intelligence & Operations for Global Advanced Services to establish the global strategy, operating cadence, and data-driven management frameworks powering world-class service execution.

You will partner with senior leaders across Finance, Sales, Product, and Delivery Operations to turn complex operational data into actionable business intelligence that boosts revenue growth, capacity utilization, and forecast precision, while building a high-performing

Qualifications

• 10+ years of experience in business operations, BI, sales ops, strategy, analytics or related.
• Expert in professional services business models and metrics synthesis.
• Ability to lead in a global matrixed enterprise and influence executives.
• Strong executive communication and stakeholder management across Finance, Sales, Delivery, Engineering.
• Location: RTP office presence required; travel ~5-10%.

Responsibilities

• Establish and lead annual Global Advanced Services planning rhythm and governance.
• Develop real-time dashboards linking pipeline, bookings, utilization, and outcomes.
• Refine capacity planning, renewal forecasting, and pipeline analytics with Service Sales and Delivery.
• Standardize metrics definitions and streamline workflows across regions.
• Build and mentor a high-performing BI/Operations team with analytical rigor.

Skills

Operations Leadership

Analytics Mastery

Platform & Systems

Cross-Functional Collaboration

Executive Communication

Tools

Salesforce

ServiceNow

Snowflake

CRM

PSA systems

Job description

THE ROLE

As Director of Business Intelligence & Operations for Global Advanced Services, you will establish the global strategy, operating cadence, and data-driven management frameworks that power world-class service execution. You will partner directly with senior executive leaders across Finance, Sales, Product, and Delivery Operations to turn complex operational data into actionable business intelligence that directly boosts revenue growth, capacity utilization, and forecast precision. This role serves as a strategic catalyst, establishing operational discipline and visibility across matrixed global teams to maximize customer value on the Everpure™ Platform.

What You'll Do

• Drive Global Business Operations Strategy: Establish and lead the annual planning rhythm, governance mechanisms, and operational reviews across global Advanced Services, translating organizational priorities into consistent execution frameworks.
• Build Executive Intelligence & Analytics Architecture: Oversee the development of real-time, executive-ready dashboards and reporting models that connect pipeline, bookings, utilization, and customer outcomes to bottom-line business performance.
• Optimize Sales & Delivery Enablement: Partner with Service Sales and Delivery Operations to refine capacity planning, renewal forecasting, and pipeline analytics, maximizing renewal rates and expanding service account opportunities.
• Automate & Modernize Operational Systems: Lead cross-functional initiatives to streamline workflow processes, eliminate reporting friction, and standardize metrics definitions across global regions.
• Lead & Cultivate Talent: Build, mentor, and empower a high-performing team of operations and business intelligence professionals, cultivating a culture of analytical rigor, proactive problem‑solving, and cross‑functional impact.

What You Bring

• Operational & Strategic Leadership: Proven ability to establish business intelligence frameworks, drive operating rhythms, and influence executive decision‑making within a complex, global matrixed enterprise. 10+ years of experience in business operations, business intelligence, sales operations, strategy, analytics, professional services, consulting, or a related discipline.
• Services Analytics Mastery: Expert understanding of professional services business models, with demonstrated skill in synthesizing bookings, revenue, utilization, and delivery metrics into clear operational strategies.
• Enterprise Platform & Systems Expertise: Proficiency leveraging enterprise workflow and business intelligence ecosystems (such as Salesforce, ServiceNow, Snowflake, CRM, and PSA systems) to architect automated reporting mechanisms.
• Cross-Functional Collaboration & Change Management: Outstanding executive communication and stakeholder management skills, capable of bridging strategic goals across Finance, Sales, Delivery, and Engineering leadership.
• Location: We are primarily an in‑office environment and therefore, you will be expected to work from the Research Triangle Park (RTP) office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
• Travel: Ability to travel as needed (~5-10%).

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company‑sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you're invited to an interview.

Our Commitment To a Strong And Inclusive Team

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.