Director - Business Continuity

MH-Memphis Hospitals; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN is seeking a Director of Business Continuity to build, lead, and mature the enterprise BCM program within the Security and Emergency Management function. You will establish governance, operating models, standards, tools, and executive reporting to sustain or rapidly restore critical services during disruptions.

You will lead across clinical, ambulatory, revenue cycle, digital health, IT, facilities, compliance and third-party partners.

Responsibilities

• Establish enterprise BCM governance structure with executive sponsorship and cross-functional steering oversight.
• Develop and maintain BCM standards, templates, playbooks, and documentation.
• Lead BIA methodology deployment across clinical, operational, digital, financial, and support functions.

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Director of Business Continuity is responsible for building, leading, and maturing Methodist Le Bonheur Healthcare's enterprise Business Continuity Management (BCM) program as a core capability of the Security and Emergency Management function. This leader will establish the governance, operating model, standards, tools, methods, and executive reporting required to ensure MLH can sustain or rapidly restore critical clinical, operational, financial, digital, and administrative services during and after disruptive events. This role provides enterprise leadership across acute care, ambulatory operations, clinical and ancillary services, revenue cycle, supply chain, digital health, information technology, facilities, compliance, and third-party partners. The Director will distinguish and integrate related resilience disciplines: Business Continuity Management focuses on sustaining essential operations and clinical services; Crisis Management provides executive command, decision-making, escalation, and communications during high-impact events; and Disaster Recovery restores technology infrastructure, applications, data, and access in alignment with business-defined priorities. This role is accountable for ensuring those capabilities operate as an integrated resilience system without conflating ownership or scope. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Director of Business Continuity is responsible for building, leading, and maturing Methodist Le Bonheur Healthcare's enterprise Business Continuity Management (BCM) program as a core capability of the Security and Emergency Management function. This leader will establish the governance, operating model, standards, tools, methods, and executive reporting required to ensure MLH can sustain or rapidly restore critical clinical, operational, financial, digital, and administrative services during and after disruptive events. This role provides enterprise leadership across acute care, ambulatory operations, clinical and ancillary services, revenue cycle, supply chain, digital health, information technology, facilities, compliance, and third-party partners. The Director will distinguish and integrate related resilience disciplines: Business Continuity Management focuses on sustaining essential operations and clinical services; Crisis Management provides executive command, decision-making, escalation, and communications during high-impact events; and Disaster Recovery restores technology infrastructure, applications, data, and access in alignment with business-defined priorities. This role is accountable for ensuring those capabilities operate as an integrated resilience system without conflating ownership or scope. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Program Governance & Strategy
  • Establish a systemwide BCM governance structure that includes executive sponsorship, cross-functional steering committee oversight, operational workgroups, and clear integration with Emergency Management, IT Disaster Recovery, Cyber Resilience, Enterprise Risk Management, Compliance, and Clinical Operations.
  • Develop and maintain a RACI/RASCI model that clarifies responsibilities across business continuity, emergency management, crisis management, disaster recovery, incident response, facilities, clinical operations, and third-party resilience.
  • Establish annual and multi-year BCM objectives aligned to MLH strategic priorities, patient safety, regulatory readiness, operational risk, cyber resilience, and enterprise transformation.
• Business Impact Analysis & Risk Assessment
  • Lead the development, deployment, and annual refresh of MLH's standardized Business Impact Analysis methodology across clinical, operational, administrative, digital, financial, and support functions.
  • Ensure the BIA is process-first and business-led, focusing on critical clinical and operational processes rather than starting with applications or technology platforms.
  • Coordinate with IT Disaster Recovery and application owners to align business-defined recovery expectations with RTOs, RPOs, application dependencies, data recovery expectations, and restoration sequencing.
• Business Continuity Planning
  • Develop and maintain enterprise BCM standards, templates, playbooks, planning tools, and documentation requi