Director, Business Banking Relationship Manager, Boston, MA

Banco Santander SA; Boston (MA); On-site; USD 109,000 - 180,000; Full time

Job summary

Banco Santander is seeking a Director, Business Banking Relationship Manager in Boston, MA to lead acquisition, retention and expansion of commercial and consumer banking relationships. The role requires deep product knowledge, strong communication, and the ability to deliver integrated financial solutions, with knowledge of cash flow analysis and credit concepts.

The position emphasizes strategic relationship management and collaboration with internal teams to support clients with a full suite

Qualifications

• Bachelor's Degree or equivalent work experience: Business, Finance, Economics.
• 12+ Years Business Banking Relationship Manager role and/or related Business lending experience.
• Engage in community relationships and activities for business development.
• In-depth knowledge of banks, credit and deposit products.
• Ability to understand and interpret financial statements and cash flow analysis.
• Superior analytical, consulting and negotiating skills.
• Recognizes cross-sell and revenue generating opportunities.
• Ability to manage existing portfolio.
• Excellent communication, presentation and reasoning skills.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Ability to coach and mentor other team members.
• Certifications: No Certifications listed for this job.

Responsibilities

• Acquire, retain and expand banking relationships of both business and consumer clients.
• Develop internal relationships to provide comprehensive financial solutions to clients from all areas of the bank.
• Advise clients on financial solutions and strategies.
• Be aware of banking industry and industry specific trends.
• Handle customer service issues by conducting research, taking ownership and following up until conclusion.

Education

Bachelor's Degree or equivalent work experience: Business, Finance, Economics

Tools

Microsoft Office

Job description

Director, Business Banking Relationship Manager, Boston, MA

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Director, Business Banking Relationship play a vital role in Santander banking experience by acquiring, retaining and expanding banking relationships of both the business and consumer clients. Maintains an in- depth knowledge of products and services as well as knowledge of competitors and competitive products. Develops, advises, manages and retains client relationships. Business development of new commercial client relationships. Develop internal relationships in order to provide comprehensive financial solutions to clients from all areas of the bank. Advises clients on financial solutions and strategies. Be aware of banking industry and industry specific trends. Handle customer service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Business, Finance, Economics, or equivalent field. - Required.
• 12+ Years Business Banking Relationship Manager role and/or related Business lending experience. - Required.
• Engage in community relationships and activities for business development.
• In-depth knowledge of banks, credit and deposit products.
• Ability to understand and interpret financial statements and cash flow analysis.
• Superior analytical, consulting and negotiating skills.
• Recognizes cross-sell and revenue generating opportunities.
• Ability to manage existing portfolio.
• Excellent communication, presentation and reasoning skills.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Ability to coach and mentor other team members.
• Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training licensure and certifications and location.

• Base Pay Range: Minimum: $108,750.00 USD
• Maximum: $180,000.00 USD

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

We are committed to providing an inclusive and accessible application process for all candidates.

If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen? It starts with you. It starts here.