Director, Biomedical Services II

Compass Group USA; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Intelas is seeking a Director of Biomedical Services II in Chicago, IL to lead hospital equipment management programs, oversee maintenance and safety testing, and drive KPI improvements. This role focuses on ensuring regulatory compliance with ISO 13485 and coordinating with clinical departments to optimize equipment uptime.

The position requires extensive hospital biomedical equipment experience, leadership of teams, and hands-on mentoring of technicians to uphold quality and safety standards.

Qualifications

• Bachelor’s degree in biomedical equipment technology or electronic equipment or equivalent.
• CABT, A+, etc, Certifications preferred.
• Military training preferred.
• CBET preferred.

Responsibilities

• Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment.
• Implement KPI improvement strategies.
• Maintain compliance on ISO 13485/QMS policies and requirements.
• Manage planned maintenance and safety testing of clinical equipment and oversee external vendors.
• Analyze, repair, and test electronic/electromechanical equipment.
• Provide input on client capital replacement strategies for medical equipment.

Skills

Leadership

Biomedical equipment maintenance

Regulatory compliance

Project management

Education

Bachelor’s degree in Biomedical Engineering

CABT/CBET preferred

Military training preferred

CBET preferred

Tools

CMMS

Electrical safety testing

Job description

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Position Title: Director, Biomedical Services II- Chicago, IL

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Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

• Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment
• Implement KPI improvement strategies
• Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
• Manage planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors
• Analyze, repair, and test electronic and electromechanical equipment
• Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications
• Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
• Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
• Display effective client service in accordance with client satisfaction survey protocol
• Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and functional before use
• Follow 5S methodology
• Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
• Participate in the hiring process to meet staffing objectives
• Supervise and instruct personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems
• Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment
• Responsible for engagement survey action plan
• Responsible for productivity and staffing that is appropriate to the account(s)
• Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
• Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
• Establish and administer on-call schedule; assume on-call responsibilities as necessary
• Prepare, present, and explain the equipment database (CMMS) reports
• Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures
• Manage the equipment database (CMMS) and be able to generate fail code, corrective and planned maintenance completion reports.
• Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements
• Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts
• Provide accurate and timely database management of CMMS in accordance with QMS policies and procedures
• Maintain accurate records of repairs, calibration, and tests
• Perform other duties as assigned that are intrinsic to the successful operation of the business

QUALIFICATIONS

Education

• Bachelor’s Degree in biomedical equipment technology or electronic equipment or equivalent
• CABT, A+, etc, Certifications preferred
• Military training preferred
• CBET preferred

Experience

• Minimum of seven years servicing a broad representation of clinical/patient care equipment in a hospital environment
• Minimum of three years of on-site supervision of hospital technicians preferred
• In-depth knowledge of electronic circuitry and technical aspects of the operation, repair, and planned maintenance of electronic and electromechanical equipment

Intelas is a member of Compass Group USA

Associates at Intelas are offered many fantastic benefits.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, we provide paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Intelas maintains a drug‑free workplace.