Biomedical Technician II

Compass Group USA; Milford (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Intelas is a Compass Healthcare company delivering asset management support to hospitals nationwide. The role focuses on planned maintenance, safety inspections, and service of patient care equipment to ensure high uptime and regulatory compliance.

The field service technician will manage equipment, perform pre-acceptance inspections, on-call support, and coordinate with hospital staff. A strong customer service mindset and ability to work independently are essential.

Qualifications

• Associates degree or military-equivalent training in electronics/biomedical equipment
• At least 3 years servicing clinical/patient care equipment in a hospital
• Valid driver's license if travel is required
• Ability to work independently with some supervision
• Strong communication and customer service skills
• Good organization and time management
• Experience with tracking service histories and asset reports (computer applications)

Responsibilities

• Performs planned maintenance and safety inspections on patient care equipment.
• Manages equipment and schedules service.
• Performs pre-acceptance inspections and develops PM procedures.
• Ensures test equipment is calibrated on schedule.
• Responds to clinical calls to evaluate and resolve issues.
• Researches and orders repair parts within budget.
• Maintains PO log and validates invoices.
• Provides informal training to users and staff.
• Makes recommendations on service strategies to management.
• Participates in Quality Improvement and Risk Management programs.
• Maintains orderly work environment.
• Provides emergency on-call responsibilities as needed.
• Collaborates with technical staff in updates.
• Documents significant asset actions per department practices.

Skills

Communication skills

Customer service

Time management

Teamwork

Problem solving

Education

Associates degree in electronics/biomedical equipment technology

Military training or equivalent experience

Job description

Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

• Performs planned maintenance and electrical safety inspections on a broad range of patient care and selected support equipment in compliance with established standards.
• Manages all assigned equipment and schedules service.
• Performs pre-acceptance inspections and develop PM procedures on equipment; maintains files on procedures and manuals.
• Ensures test equipment is working properly and calibrated within established intervals.
• Responds expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns.
• Researches and initiates orders for repair parts, working within established budget parameters.
• Maintains purchase order log and validate invoices for payment (field service personnel only).
• Provides informal training to equipment users andCrothall Services Group staff as requested or when circumstances dictate.
• Makes recommendations to the Department Manager regarding service strategies on equipment; keeps supervisor informed of activities, needs and problems.
• Participates in the Quality Improvement / Risk Management program by gaining an understanding of the issues and concerns of customers and making recommendations for improvement.
• Maintains an orderly and functional work environment.
• Provides emergency on-call responsibilities as needed.
• Documents all significant asset related actions in compliance with department practices.
• Collaborates with fellow technical personnel in department meetings to ensure they are kept abreast of technical updates and/or device related problems.

Preferred Qualifications:

• Associates degree in electronics/biomedical equipment technology, military training or equivalent experience
• 3years servicing clinical/patient care equipment in a hospital environment
• For field service positions requiring travel, valid driver’s license is required
• Ability to work independently with some supervision
• Good communication and strong customer service skills
• Good organization and time management skills
• Working knowledge of computer applications pertaining to tracking service histories and producing reports on assets
• Good trouble-shooting skills
• Ability and willingness to serve "on-call" duty as required
• Strong work ethic and ability to work as a member of a team

Intelas is a member of Compass Group USA

Associates at Intelas are offered many fantastic benefits.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Intelas maintains a drug-free workplace.