Director, Behavioral Health Care & Coordination Services

BENJAMIN ROSE; Cleveland (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Benjamin Rose Institute in Cleveland, OH, seeks an experienced leader to provide operational oversight for Behavioral Health Care & Coordination Services. The role drives integrated service delivery, staff leadership, and collaboration across programs to meet quality and client-outcome goals.

The position requires an MSW or related degree with Ohio Independent Social Worker licensure, strong experience in change management, compliance, and data-driven performance.

Qualifications

• Master’s degree in social work, counseling, or related field.
• Must have unrestricted Ohio licensure as an Independent Social Worker with Supervision designation.
• Experience leading organizational change and cross-functional teams.
• Knowledge of regulatory, contractual, accreditation, and funding compliance requirements.

Responsibilities

• Develop and implement processes that promote integrated service delivery and seamless client experience.
• Provide leadership for referral management across Benjamin Rose programs.
• Collaborate with internal departments to strengthen referral pathways and access to care.
• Develop and maintain community referral networks with healthcare providers and organizations.
• Oversee service coordination contracts and ensure performance outcomes.
• Develop productivity measures reflecting industry standards.
• Partner with academic institutions to support student placements and training.
• Promote collaboration among interdisciplinary teams across service areas.
• Assess community needs and contribute to program development and enhancement.
• Participate in committees and cross-functional projects supporting organizational priorities.
• Integrate research findings into practice to improve outcomes and support innovation.

Skills

Leadership

Behavioral health

Quality improvement

Budget management

Cross-functional teams

Regulatory compliance

Communication

Data-driven decisions

EHR familiarity

Driver's license

Education

MSW or related field

Tools

Microsoft Office

EHR software

Budgeting software

Job description

Description

Position Summary:

• Provide operational leadership for Behavioral Health Care & Coordination Services, ensuring the effective delivery of integrated behavioral health, social work and service coordination services that achieve organizational, financial, quality, and client outcome objectives.
• Lead staff and service operations by establishing priorities, managing resources, driving quality improvement, ensuring compliance, and fostering collaboration to deliver coordinated, person-centered services for older adults.

Essential Duties and Responsibilities

The following description is a general representation of the key duties and responsibilities of the position.

• Develop and implement processes that promote integrated service delivery, timely access to care, and a seamless client experience across programs.
• Provide leadership for referral management processes to ensure timely response, appropriate triage, effective assignment, and coordinated transitions across Benjamin Rose programs and services.
• Collaborate with internal departments and service areas to strengthen referral pathways, reduce barriers to access, improve service utilization, and enhance client experience.
• Develop and maintain community referral networks by identifying, cultivating, and strengthening relationships with healthcare providers, community organizations, and other referral partners to increase access to behavioral health and care coordination services.
• Provide oversight of service coordination contracts by ensuring contractual obligations, service standards, reporting requirements, and performance outcomes are achieved.
• Develop and implement meaningful productivity measures that reflect industry standards, support workforce planning, and promote efficient, high-quality service delivery.
• Partner with academic institutions and training programs to support student placements, internships, and the development of future behavioral health and social service professionals.
• Promote collaboration among interdisciplinary teams and encourage effective communication across service areas.
• Assess community and client needs and contribute to the development and enhancement of programs and services.
• Participate in organizational initiatives, committees, and cross-functional projects that advance Benjamin Rose’s mission and strategic priorities.
• Partner with the Benjamin Rose Institute to integrate research findings and evidence-informed practices into behavioral health and care coordination services to improve outcomes, strengthen effectiveness, and support innovation.

Core Management Expectations

• Demonstrate financial stewardship by managing resources effectively, overseeing budgets, interpreting financial information and identifying opportunities to improve financial performance and sustainability.
• Provide effective leadership by developing high-performing teams, coaching and mentoring employees, managing performance and accountability, fostering engagement, communicating clearly and transparently, leading change, exercising sound decision-making, and promoting continuous learning.
• Build and maintain collaborative relationships with internal teams, clients, community partners, referral sources, and external stakeholders to strengthen services, support organizational priorities, and advance the mission.
• Leads effective and compliant operations by overseeing programs, applying quality improvement practices, using data to inform decisions, implementing best practices, improving processes, and effectively managing operational responsibilities and resources.
• Advance program growth and sustainability by identifying emerging needs and opportunities, improving services and practices, pursuing innovation and implementing strategies that align with organizational goals.
• Other duties as assigned.

Requirements

Specific knowledge, training or skills required to perform the duties of this position including specific courses, training programs or required certifications. The requirements listed below are representative of the knowledge, skills and abilities required for the position.

• Master’s degree in social work counseling or related field.
• Must have unrestricted Ohio licensure as an Independent Social Worker with a Supervision designation.
• Experience leading organizational change, quality improvement initiatives, and cross-functional teams.
• Skilled in establishing productivity measures, monitoring performance metrics, and aligning operational practices with industry standards and best practices.
• Knowledge of regulatory, contractual, accreditation, and funding compliance requirements.
• Ability to build collaborative relationships with community partners, healthcare organizations, referral sources, and other stakeholders.
• Demonstrated proficiency in managing budgets, interpreting financial reports, and achieving operational and quality outcomes.
• Ability to use data and performance metrics to drive operational decision-making and improve outcomes.
• Excellent organizational skills and ability to handle multiple tasks and prioritize work.
• Strong verbal, written, oral and electronic communication skills.
• Demonstrated proficiency in use of computer software (e.g. Microsoft Outlook and Office) and electronic health record (EHR) software, database management and financial software support.
• An insured car and valid Ohio driver’s license are required.

Previous Experience that is necessary to qualify for this position:

• Minimum of five (5) years of progressive experience in behavioral health including experience leading programs, supervising staff, managing operations, clinical supervision experience and improving service delivery outcomes.

Essential Physical Demands and Working Environment

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.)

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required, up to 20 pounds.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Work environment is stressful at times.