Care Coordination Supervisor (unlicensed)

Integrated Services for Behavioral Health; North Olmsted (OH); Hybrid; USD 53,000 - 63,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) is seeking a Care Coordination Supervisor to lead the wraparound care coordination team in Ross County, OH. The role emphasizes high fidelity, collaboration with partners, and ensuring quality services for children and families.

The position offers a competitive salary range, a $5,000 hiring bonus, and benefits including medical, vision, and retirement options. Prior supervisory experience in behavioral health is highly valued.

Qualifications

• Bachelor’s or master’s degree in social work, education, counseling, psychology or related field preferred.
• LSW/LPC preferred.
• Three years of experience providing coordinated supportive services/care coordination.
• Previous supervisory experience strongly preferred.
• Experience in behavioral health field required, preferably with multi-system youth, or autism/developmental disabilities.
• Knowledge of high-fidelity wraparound services preferred (training post-hire).
• Excellent communication skills, both verbal and written.
• Excellent organizational skills; ability to prioritize multiple tasks.
• Knowledge of local/state/federal regulations for behavioral health and disabilities.
• Familiarity with wraparound planning processes (OhioRISE ICC/MCC).
• Experience with Electronic Health Records and related systems.

Responsibilities

• Supervise and oversee activities of the care coordination team.
• Provide training for direct care coordinators in home and community settings.
• Provide routine support and skill development through conferences and case analysis.
• Promote team recognition and a collaborative work culture.
• Complete and maintain high-fidelity wraparound training credentials.
• Ensure Medicaid-ready documentation and care plans are completed.
• Monitor on-call rotation and fidelity review processes.
• Assist in staff selection and onboarding processes.

Skills

Communication skills

Organizational skills

Multitasking

Behavioral health knowledge

EHR systems experience

Video conferencing

Supervisory experience

Collaboration with partners

Education

Bachelor’s/Master’s degree in social work, education, counseling, psychology, or related field

LSW/LPC preferred

Tools

Video conferencing tools

Electronic Health Record systems

Job description

Integrated Service for Behavioral Health (ISBH) is an innovative, community-oriented organization dedicated to promoting mental health and overall well-being. Our team provides compassionate, personalized support to individuals and families in Southeast and Central Ohio, meeting them in their homes and communities to connect them with the resources they need.

Our comprehensive range of services includes behavioral health treatment, as well as other support programs that are tailored to each person's unique needs. We work closely with local partners to foster healthy individuals and communities.

At ISBH, we believe in a collaborative approach to care, empowering our clients to take an active role in their own journey toward wellness. We are committed to providing accessible, high-quality care to all those who seek our services.

Care Coordination Supervisor (unlicensed)

We are seeking a Care Coordination Supervisor!

Ross County, OH
This role is eligible for a $5,000 hiring bonus!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Care Coordination Supervisor is primarily responsible for ensuring adherence to the high-fidelity wraparound model of care coordination, ensuring quality care for children and families/caregivers representing diverse socioeconomic, racial, ethnic, and cultural backgrounds. The supervisor has a thorough understanding of local community resources and is skilled at developing and maintaining working relationships with staff, clients, and community partners.

The salary range for this position is $52,609.67 – $63,282.33 based on experience, education, and/or licensure:

Essential Functions:

• Supervise and oversee activities of care coordination team members through various methods, including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support, and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise the delivery of ICC and MCC. Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments, and CANS, outcomes reports, etc.
• Ensures coordination and adherence to the on-call rotation
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process, and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with a focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Assures documentation meets Medicaid standards.
• Evaluates the performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.
• Bachelor’s/master’s degree in social work, education, counseling, psychology, or another related field preferred.
• LSW/LPC preferred.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience strongly preferred.
• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Demonstrated clinical knowledge of children with co-occurring developmental disorders and complex behavioral health issues
• Experience working within Electronic Health Record systems
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required
• Ability to maintain a minimum of 100mbps for high-speed internet connection is required

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Dignity - We meet people where they are on their journey with respect and hope

Excellence - We demand high-quality care for those we serve, and we are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Integrated Services for BehavioralHealth

Copyright 2026 Integrated Services for Behavioral Health